Miranda Lee Ramos
Philadelphia ,PA
Summary
Dispatcher/Emergency Medical Technician dedicated to providing superior support for patients/customers in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Successful in encouraging team members to work efficiently and meet production targets. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher/Emergency Medical Technician/Paratransit Operator
Healthfleet Ambulance
11.2021 - Current
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Followed all safety protocols and took necessary precautions while providing care.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 5-15 fleet vehicles.
- Tracked trip progress to identify possible delays and provide real-time updates to customers.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Home Health Aide
Medi, Zephoria & Fox Chase Home Care Agency
05.2020 - Current
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Patient Service Representative
Tower Health Urgent Care
12.2022 - 07.2023
- Entered patient demographic and insurance data into electronic medical record system.
- Answered 50-100 incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Covid Compliance Officer
Event Medical Staffing Solutions
04.2021 - 08.2021
- Responsible for overseeing valid COVID vaccination cards
- Assist in administrative tasks related to COVID-19
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
Assistant Manager/Supervisor
Footlocker/Finishline
09.2018 - 07.2020
- Handled responsibilities of receiving incoming inventory items and organizing them
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Emergency Medical Technician - EMT
Bucks County Health
Doylestown, PA06.2023
High School Diploma -
Pennsylvania Leadership Charter High School
West Chester, PA2020
Skills
- Enthusiastic about customer satisfaction
- Patient Transport & Patient Care
- Recording Vital Signs
- First Aid and Safety
- Operational Requirements
- Patient Records Gathering
- Updating Logs
- Routing Orders
- Dispatching Field Personnel
- Schedule Coordination
Certification
- CHHA - Certified Home Health Aide
- EMT - Emergency Medical Technician (Nationally Registered)
Timeline
Patient Service Representative
Tower Health Urgent Care
12.2022 - 07.2023
Dispatcher/Emergency Medical Technician/Paratransit Operator
Healthfleet Ambulance
11.2021 - Current
Covid Compliance Officer
Event Medical Staffing Solutions
04.2021 - 08.2021
Home Health Aide
Medi, Zephoria & Fox Chase Home Care Agency
05.2020 - Current
Assistant Manager/Supervisor
Footlocker/Finishline
09.2018 - 07.2020
Emergency Medical Technician - EMT
Bucks County Health
High School Diploma -
Pennsylvania Leadership Charter High School
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