MIRANDA LEIGH NOVAK
China Grove,NC
Summary
Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Lead Manger/Guest Relations Manager
S&L Company Restaurants
12.2022 - 12.2025
- Provided exceptional service to high volume of daily customers.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Followed recipes and customer requests to prepare meals.
- Monitored inventory to keep adequate stock of food items and supplies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Analyzed customer feedback to identify areas for service improvement and menu adjustments.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed high-volume call flow while maintaining positive customer experiences.
- Implemented feedback mechanisms to gather customer insights for service improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
2D/3D Commission Work
Self Employed Web
08.2019 - 12.2024
- Use various modeling, rendering and graphics programs quickly and teach others in software use.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed advanced digital 3D models for engineering department from conceptual 2D drawings and sketches.
- Communicated directly with clients before and during modeling work to verify full understanding and delivery of required products.
- Developed designs for physical products, mailers and packaging.
- Collaborated with client to translate visions into visuals.
- Delivered designs to diverse clients on time and within budget.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Self-motivated, with a strong sense of personal responsibility.
Scheduling Assistant
Bailey's Custom Interior and Remodeling
12.2020 - 11.2022
- Managed calendar systems to ensure efficient appointment setting and follow-ups.
- Assisted in streamlining communication between crew and suppliers.
- Assisted developing templates for recurring meetings, improving consistency in scheduling processes.
- Monitored schedule changes and communicated updates promptly to crew.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in onboarding new employees, providing training.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Marcus Associate
Marcus Theaters
02.2019 - 12.2020
- Operated register, handled cash and processed credit card transactions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Made meals in accordance with company standards and requirements.
- Performed ushering duties and assisted customers with seating.
- Counted cash in cash register at end of shift to tally with tickets sold.
- Organized lines, lobbies and promotional material for major movie releases.
Teacher's Assistant
Lineville Intermediate School
10.2018 - 12.2018
- Assisted teachers in lesson planning and classroom management to enhance student engagement.
- Developed instructional materials and resources that aligned with curriculum standards and enhanced learning experiences.
- Coordinated classroom activities and events.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
High School Diploma -
Bay Port High School
Green Bay, WI06.2018
No Degree - General Studies
Northeast Wisconsin Technical College
Green Bay, WISkills
- Employee training and mentoring
- Policy enforcement
- Operations management
- Cash handling
- Opening and closing procedures
- Interpersonal skills
- Tech-Savvy
- Willingness to learn
- Multitasking Abilities
- Customer service
- Friendly, positive attitude
Timeline
Shift Lead Manger/Guest Relations Manager
S&L Company Restaurants
12.2022 - 12.2025
Scheduling Assistant
Bailey's Custom Interior and Remodeling
12.2020 - 11.2022
2D/3D Commission Work
Self Employed Web
08.2019 - 12.2024
Marcus Associate
Marcus Theaters
02.2019 - 12.2020
Teacher's Assistant
Lineville Intermediate School
10.2018 - 12.2018
High School Diploma -
Bay Port High School
No Degree - General Studies
Northeast Wisconsin Technical College