MIRANDA N. GREENE
Atoka,TN
Summary
Customer-oriented General Manager with 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Kroger
10.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Leader
Kroger
10.2013 - 10.2019
- Supervised 80-150 co-workers.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Conducted inventory analysis to determine optimal stock levels.
- Created staff schedules, approved requested time off and updated reports.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Built relationships with team members to encourage willingness to address concerns and issues.
Kitchen Manager
Red Robin
01.2013 - 10.2013
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
Assistant Manager
Red Robin
07.2010 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Hourly Associate, Hourly Manager,Corporate Trainer
Red Robin
06.2002 - 07.2010
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Collaborated with management to identify company training needs and scheduling.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Opened 5 New Restaurants as a corporate trainer
- Participated and facilitated training sessions for new trainers
Data Entry
Finance System Of Toledo
06.2002 - 11.2007
- Used computer software to store and retrieve data.
- Updated information in internal planning tools and platforms to log activities.
- Uploaded or transmitted data using secure protocols.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Preserved customer confidence and protected operations by keeping information confidential.
Education
Bachelor of Arts - Psychology
The University of Arizona
Arizona12.2025
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Verbal and Written Communication
- Vendor Negotiations
- Risk Management
- Total Quality Management
- Product Promotion
- Contract Negotiation Expertise
- Account Development
- Sales and Marketing
- Business Growth and Retention
- Customer Relationship Management
- Expense Reports
- Profit Target Achievement
Accomplishments
Member of the National Society of Collegiate Scholars
Member of the National Association of Pharmaceutical Sales Representatives
Affiliations
Dedicated and energetic manager who is focused on high expectations of customer service and leadership and has an extensive background in the food, beverage and retail industry.
Communication
Strong Leader
Adaptable
Training and Hiring
Team building
Customer Service Oriented
Dependable and Trustworthy
Critical Thinker
Multi-tasking and organization
Certification
- Certified Food and Safety Manager with the National Registry of Food Safety Professionals.
- Certified Pharmaceutical Sales Representative
Pharmacology/Pharmaceutical Sales Training Program
CNPR Number: 707242023
Timeline
General Manager
Kroger
10.2019 - Current
Assistant Store Leader
Kroger
10.2013 - 10.2019
Kitchen Manager
Red Robin
01.2013 - 10.2013
Assistant Manager
Red Robin
07.2010 - 01.2013
Hourly Associate, Hourly Manager,Corporate Trainer
Red Robin
06.2002 - 07.2010
Data Entry
Finance System Of Toledo
06.2002 - 11.2007
Bachelor of Arts - Psychology
The University of Arizona
Bachelor of Science - Psychology
Southern New Hampshire University