Miranda Nicole Mitchell
1022 124th Cir NW Coon Rapids,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in the human services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager Mental Health, Chemical Health
Avivo
11.2020 - 09.2022
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Established and maintained relationships with key stakeholders.
- Provided psychosocial support to develop coping skills and support personal goals for recovery.
Assistant Probation Officer
Ramsey County Community Corrections
12.2020 - 06.2021
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Completed reports on behalf of court and associated legal entities.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Supervised offenders to reduce risk to community.
- Observed residents for compliance and behavior issues.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Evaluated people on probation to determine best course of rehabilitation.
- Maintained compliance with all legal statutes, policies and procedures.
- Wrote progress reports and testified under oath at court hearings.
- Supervised offenders to reduce risk to community.
School Student Safety Coach
Intermediate School District 287
01.2018 - 09.2021
- Supervise positive school environment by providing security, intervention and emergency services to staff, students, and visitors.
- Mentored staff in recognizing, identifying and intervening with students who become hostile, aggressive or disorderly.
- Sustain and direct physical security intervention practices to detain, confine, or restrain hostile students.
- Manage and schedule emergency preparedness activities, drills, and safety committees.
Establish professional relationships with building administrators, staff and students. - Update proactively identifiable ways to reduce safety risks and liability, prevent and manage workplace violence and improve school-community relations relating to safety.
Intern Enhanced Treatment Program
Anoka County Community Corrections
06.2018 - 08.2018
- Participated in staff consultation meetings
- Assisted in co-facilitation of cognitive groups
- Participated in court reports, gathering research for continued programming.
- Involved in intake screenings, intake probation meetings and continued supervision of clients while on supervision and or involved in programming.
- Collected Urine Samples for drug testings at Cognitive Groups
- Attended court with adult offender and provided emotional supports for victims and recommendation hearings for child protection court.
- Home visits with child protection to determine custody, parenting time or family-fostering mothers' child.
- Explained available housing, domestic violence, employment, education and substance abuse treatment resources to clients.
Educational Paraprofessional
Intermediate District 287
01.2017 - 08.2017
- Adapted to teachers with high school students who receive special education services for Emotional Behavioral Disorders.
- Optimized crisis management methodologies and strategies (Nonviolent Crisis Intervention) techniques to subdue leading conflicts and ensuring safety of people.
- Supported teachers in rendering additional attention to special needs students and guided dysregulation in mental health crisis.
- Oversaw and promoted reducing disproportional disciplines across subgroups in our school (racial, ethnic, disability, gender.)
- Utilized proactive approaches for active supervision to ensure safety by scanning and moving around area while interacting with students reinforcing appropriate behavior and correcting inappropriate behaviors.
Program Counselor
Meridian Services
01.2015 - 01.2016
- Directed supervision and management of program residents at highest level sites for rehabilitation.
- Updated implementation of treatment plans and documentation of residents functioning within a treatment environment.
- Accommodated and guided behavior management to those with unique disabilities that exhibit high-severe behaviors while using crisis intervention techniques when appropriate in home or public settings.
- Updated oral and written communication to adequately relay information to family, county appointed officials and care teams.
Senior Program Assistant
Fraser
01.2006 - 01.2011
- Assisted with money management and budgeting of personal funds and persons served.
- Prepare for, participate in and attend interdisciplinary team meetings.
- Established and maintained open channel communication with team members and built a cohesive team.
- Supervises clients and staff and delegating tasks.
- Building loyal rapport base by creating long-term relationships.
- Answering high levels of phone calls from doctors, nurses, parents, delivering messages in the office setting.
- Maintained professional courtesy when faced with business pressures and frustrated guardians.
Substitute Paraprofessional
Independent School District 11
11.2005 - 01.2006
- Assisted students with their daily routines.
- Special education support and supervision in classroom setting for all ages.
- Keeping anecdotal records on students.
- Ability to conduct teacher's instructions.
- Implemented disciplinary actions to ensure safety to students including behavior management.
- Special education processes, procedures, and legal requirements.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Education
Evidence Based Practices Certification - Criminal Justice
Metropolitan State University
St. Paul, Minnesota 01.2020
Bachelor of Arts - Criminal Justice
Metropolitan State University
Saint Paul, MN01.2018
Associate of Arts - Fine Arts And Liberal Studies
Anoka Ramsey Community College
Anoka, MN12.2010
Skills
- Strong interpersonal- Communication skills
- Flexible, Adaptable and able to Manage Multiple Priorities
- Problem Solving, Reasoning and Creativity Skills
- Professional, Reliable and Resourceful
- Filing and records maintenance
- Case management
- Intake Screenings/probation meetings
- Supervision experience with adjudicated youth
- Evidence-based program use
- Pre-sentence investigations
- Electronic monitoring
- Mental health disorders knowledge
- Cognitive behavioral training
- Field supervision
- MS Office proficiency
- Attention to detail
- Restorative Justice
- Mental Health Support
- Trauma-Informed Care
- Mental Health Assessments
- Substance Abuse Treatment
- Individualized Support
- Resource Advocacy
Affiliations
- 400-hour Internship Anoka County Community Corrections from 6-18-18 to 8/31/18. Enhanced Treatment Program/Steering Clear Program- Rum River Human Services Center Supervised by Stacy Steil (ETP) Program Case Manager Probation/Parole Agent.
Certification
Minnesota Private Detective and Protective Agent Services Board Training
Trained to Administrator Narcan to Individuals Overdosing on Narcotics
Crow River Firearms Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Probation Officer
Ramsey County Community Corrections
12.2020 - 06.2021
Case Manager Mental Health, Chemical Health
Avivo
11.2020 - 09.2022
Intern Enhanced Treatment Program
Anoka County Community Corrections
06.2018 - 08.2018
School Student Safety Coach
Intermediate School District 287
01.2018 - 09.2021
Educational Paraprofessional
Intermediate District 287
01.2017 - 08.2017
Program Counselor
Meridian Services
01.2015 - 01.2016
Senior Program Assistant
Fraser
01.2006 - 01.2011
Substitute Paraprofessional
Independent School District 11
11.2005 - 01.2006
Evidence Based Practices Certification - Criminal Justice
Metropolitan State University
Bachelor of Arts - Criminal Justice
Metropolitan State University
Associate of Arts - Fine Arts And Liberal Studies
Anoka Ramsey Community College
Minnesota Private Detective and Protective Agent Services Board Training
Trained to Administrator Narcan to Individuals Overdosing on Narcotics
Crow River Firearms Training
Similar Profiles
Joy GilbertJoy Gilbert
Support Worker at AvivoSupport Worker at Avivo
KAYLA BROXTONKAYLA BROXTON
Casual Support Worker at AvivoCasual Support Worker at Avivo
BAO VANGBAO VANG
Intake Coordinator/Targeted Case Manager at AvivoIntake Coordinator/Targeted Case Manager at Avivo