Miranda Angelone
Bellevue,OH
Summary
Attentive and dedicated Surgery Scheduler familiar with basic ICD-10 coding and EHR systems. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Surgical Coordinator
Northern Ohio Medical Specialists
10.2022 - Current
- Verified insurance coverage and obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Assisted with medical coding and billing tasks.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
Front Desk Medical Receptionist
Avitus Healthcare/Novidea Healthcare- BPSI
06.2017 - 10.2022
- Processed payments and made patient aware of any bills or copays they might have.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Conducted patient intake interviews, recording and documenting relevant information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Retail Sales Consultant
AT&T
05.2016 - 05.2017
- Engaged in friendly conversation with customers to better uncover individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Located merchandise across various stores to address customer needs.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Cleaning Technician/Courier
Dust Till Dawn
08.2013 - 07.2015
- Commercially cleaned doctors offices, factories, and other business office locations.
- Removed waste paper and other trash from the premises to designated areas
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Pick up papers, specimens, and all other important documentation and delivering them between different buildings
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Load boxes up and deliver them to their rightful places
- Drop specimens off to the laboratory for testing
- Pick up various items from the American Red Cross in a timely fashion
- Polished glass surfaces and windows
- Responsible for taking bank deposits to and from bank
- Accepted accountability for all assigned building keys, master keys, and access cards.
Manufacturing Technician
Bridgemedica
06.2013 - 08.2013
- Manufactured various medical devices while working in a 'clean room' environment to ensure products were free from bacteria.
- Ensured that all health and safety guidelines were followed
- Collated components for assembly
- Fabricated large and small parts per drawing and assembly parts required
- Responsible for achieving production requirements
Education
Bachelor of Science - Management & Technology
Bowling Green State University
Bowling Green, OH08.2025
Associate of Science -
Firelands BGSU
Huron, OH12.2023
Licensed Managing Cosmetologist: Cosmetology -
Brown Aveda Institute
Rocky River, OH10.2014
High School Diploma: General Studies -
Bellevue Sr. High School
Bellevue, OH06.2013
Skills
- Resourcefulness and Initiative
- EMR Updating
- Medical Terminology
- Insurance Verification
- CPT Coding
- Customer Service
- Maintaining confidentiality
- Adaptable and Flexible
- Office Management
- Healthcare Compliance Understanding
- Data Entry Efficiency
- Patient Relations
Timeline
Surgical Coordinator
Northern Ohio Medical Specialists
10.2022 - Current
Front Desk Medical Receptionist
Avitus Healthcare/Novidea Healthcare- BPSI
06.2017 - 10.2022
Retail Sales Consultant
AT&T
05.2016 - 05.2017
Cleaning Technician/Courier
Dust Till Dawn
08.2013 - 07.2015
Manufacturing Technician
Bridgemedica
06.2013 - 08.2013
Bachelor of Science - Management & Technology
Bowling Green State University
Associate of Science -
Firelands BGSU
Licensed Managing Cosmetologist: Cosmetology -
Brown Aveda Institute
High School Diploma: General Studies -
Bellevue Sr. High School
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