Miranda WILKERSON

· Lead complex fraud and AML investigations into suspicious financial activity using advanced analytics tools.

· Compiled comprehensive documentation and reports, presenting findings to senior management.

· Conducted fraud and AML investigation audits, helping to achieve a 98% compliance rate.

· Coordinated with external law enforcement agencies during complex investigations.

· Designed and implemented an Excel template helping to increase department case on-boarding efficiency by 60%.

· Management of high-volume caseloads with exceptional closure rate.

· Conducted in depth reviews of 10,000+ customer accounts, identifying and escalating fraud and money laundering activity, contributing to a 15% increase in SAR submissions.

· Utilized various tools such as databases and software programs to analyze large amounts of data quickly.

· Managed branch escalations and conducted thorough 90-day reviews to mitigate risk.

· Remained up to date on global regulatory requirements including BSA, OFAC, and FinCEN advisories.

· Monitored and analyzed online banking activity including Zelle, Western Union, ACH, wire transfers, and bill pay transactions to identify suspicious or unauthorized activity.

· Conducted comprehensive KYC/CDD reviews for high-risk individuals, ensuring compliance with BSA/AML regulations and internal policies.

· Investigated alerts triggered by anomaly detection systems, reviewing transaction patterns and login behaviors to detect potential account takeover (ATO) or social engineering scams.

· Conducted interviews with victims, account holders, and suspects to gather key information, verify account activity, and assess legitimacy of transactions.

· Filed and processed consumer and business fraud claims, including debit card fraud, ACH, Zelle, and check fraud, in accordance with Regulation E.

· Served as the primary point of contact for customers reporting fraud, delivering empathetic, professional support while gathering critical information to initiate investigations.

· Collaborated with internal fraud teams and third-party processors to ensure timely claim resolution.

· Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

· Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.

· Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.