Mirannda McCoy
Summary
Professional with robust experience in business operations and administration. Skilled in streamlining office procedures, managing records, and ensuring compliance with organizational policies. Strong focus on collaboration and achieving results, adaptable to changing demands. Proficient in office software, communication, and problem-solving, offering reliability and results-driven mindset.
Overview
15
15
years of professional experience
Work History
Business Office Associate
Central Oklahoma Eye Associates
05.2024 - Current
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Verified work aligned with service levels agreed and client requirements.
- Maintained confidentiality by securely managing sensitive documents and information.
- Increased efficiency through streamlining invoicing procedures and payment tracking systems.
- Collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
Herbalife Independent Distributor
09.2020 - Current
- Manage entire business.
- Promote products to generate sales in person and on social media.
- Complete inventory spreadsheets daily.
- Follow up with customers to build and maintain strong relationships.
Medical Reimbursement Specialist
Compass Medicare Billing
09.2021 - 04.2024
- Review clients claims: correct and resubmit billing errors, process denied claims appropriately to multiple companies, and resubmitted either electronically or by mail.
- Download all remittance advice to properly balance aging report for each facility.
- Decide whether a claim can be appealed, adjusted, or is non-collectable
- Respond to billing and insurance questions from internal and external customers responsible for reviewing insurance policy regulations at state/federal levels.
- Correctly code and bill medical claims for various nursing and rehabilitation facilities.
- Conducted regular audits to identify errors in coding, reducing the risk of financial penalties for noncompliance.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of reimbursement processes.
CPN, Front End/Cash Office Manager
McLoud Firelake Express Grocery
07.2018 - 09.2020
- Retained all Assistant Store Manager and Front End Assistant Manager duties.
- Provide day-to-day oversight of 35-40 employees, including hiring and counseling.
- Review daily accounting spreadsheet before submitting to accounting department.
CPN, Assistant Store Manager
McLoud Firelake Express Grocery
08.2016 - 07.2018
- Assisted department heads with employee oversight.
- Executed numerous inventories ranging from grocery to fuel.
- Coordinated logistics and documentation with vendors and performed quality assurance checks.
- Redesigned layout of store to adapt to product selection and improve efficiency.
- Scanned and collated an average of 50 invoices per day.
- Input requisitions for all purchase orders.
CPN, Front End Assistant Manager
McLoud Firelake Express Grocery
01.2016 - 08.2016
- Led 35-40 employees and assisted with associate duties and troubleshooting as needed.
- Effectively communicated with customers, answered questions, and resolved customer concerns.
- Counted and balanced 18-20 tills per shift and calculated daily deposit.
CPN, Bartender/Server
Grand Casino Hotel and Resort
10.2010 - 01.2016
- Completed drink orders for a 30-seat bar and 240-seat restaurant.
- Led various promotions as a brand spokesperson to increase customer engagement and generate revenue.
- Balanced and maintained cash payments ranging from $1,000 to $6,500 per shift.
- Responsible for monthly bar inventory of over 100 products.
Education
High School Diploma -
Shawnee High School
Shawnee, Oklahoma05.2004
Skills
- Well versed in Microsoft Office software
- Motivational and leadership management skills
- Dexterous 10 Key
- Research and Data Analyst
- Supervised 35-40 Employees
- Masterful Data Entry
- Excellent Verbal and Written Communication Skills
- Resourceful and Reliable Worker
- Skillful Scheduling of Multiple Departments at Same Time
- Inventory Control
- Adept Multi-tasker
- Cash reconciliation
- Invoice processing
- Document preparation
- Customer satisfaction
Timeline
Business Office Associate
Central Oklahoma Eye Associates
05.2024 - Current
Medical Reimbursement Specialist
Compass Medicare Billing
09.2021 - 04.2024
Herbalife Independent Distributor
09.2020 - Current
CPN, Front End/Cash Office Manager
McLoud Firelake Express Grocery
07.2018 - 09.2020
CPN, Assistant Store Manager
McLoud Firelake Express Grocery
08.2016 - 07.2018
CPN, Front End Assistant Manager
McLoud Firelake Express Grocery
01.2016 - 08.2016
CPN, Bartender/Server
Grand Casino Hotel and Resort
10.2010 - 01.2016
High School Diploma -
Shawnee High School
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