Mirasol Ruiz
Chino Hills,CA
Summary
Motivated ambitious team player bringing over six years of experience in customer service,dedicated and knowledgeable with vast experience providing exceptional customer service to a wide variety of clients. Skillful in providing excellent customer service using multiple communication channels, including phone, email, and web chat i was able to supervise, lead and motivate a team to success.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Classic Containers
Ontario, California
08.2025 - Current
- Exhibited strong organizational skills to manage multiple projects simultaneously.
- Provided administrative support services such as preparing reports, transcribing meeting minutes, conducting research.
- Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings.
Customer Service Representative
Open Door Solutions
Chino, CA
12.2018 - 07.2025
- Performed accurate data entry for customer orders, inventory, and shipping documentation for various clients/accounts at a time.
- Provided high-level customer service and support to clients, managing inquiries and resolving issues efficiently.
- Handled freight bookings and coordinated logistics for timely delivery.
- Worked across departments including general labor, assembly lines, and the shipping department to fulfill orders.
- Maintained a strong attention to detail while multitasking in a fast-paced environment.
- Adhered to company policies and procedures while providing superior service.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Performed data entry tasks accurately and in a timely manner.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Hostess / Server
Casa Diaz
Chino, California
06.2022 - 02.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Server
Mariscous El Guero
Chino Hills, California
03.2019 - 05.2020
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Hostess / Server
Los Portales
Chino, California
11.2015 - 09.2018
- Greeted and seated guests, managed waitlists, and ensured excellent customer experiences.
- Took customer orders, served food and beverages, and handled payments.
- Maintained cleanliness and organization in dining areas, adhering to health and safety standards.
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
Education
High School Diploma -
Chino Hills High School
Chino Hills, CASkills
- Technical support
- Product sales
- De-escalation techniques
- Account management
- Team development
- Multitasking proficiency
- Detail-oriented
- Professional appearance
- Guest relations
- Reservations
- Customer Service
- Client Relations
- Administrative Support
- Team Collaboration
- Communication
- Time management
- Critical thinking
- Task prioritization
- Follow-up skills
- Customer satisfaction measurement
- Hostessing
- Restaurant Service
- Client relations
- Conflict resolution
- Call management
- Professional telephone demeanor
- Scheduling
- Documentation
- Appointment scheduling
- Data collection
- Relationship building
- Administrative support
References
Jeff Cornejo, VP Of Operations, Open Door Solutions, (909) 614-1019, jeff@odpsolutions.com
Languages
- Spanish, Fluent
- English, Fluent
Timeline
Executive Assistant
Classic Containers
08.2025 - Current
Hostess / Server
Casa Diaz
06.2022 - 02.2023
Server
Mariscous El Guero
03.2019 - 05.2020
Customer Service Representative
Open Door Solutions
12.2018 - 07.2025
Hostess / Server
Los Portales
11.2015 - 09.2018
High School Diploma -
Chino Hills High School