Kinshasha Barker
Castro Valley,CA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
01.2013 - Current
- Update patient records to include all new information and treatment plans
- UBT support and performance improvement ideas
- Obtain patient vitals including blood pressure, temperature, and diagnostic information with empathy and compassion
- Provided clinical support to physicians and nursing teams, managed patient intake, obtained medical records, and communicated with empathy and compassion.
- Update medical records and ensure compliance with HIPAA regulations and patient confidentiality.
- Delivered administrative support to nurses and physicians in high volume, acute care environments, including scheduling appointments, updating medical records, and managing calendars
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Senior Executive Administration Manager
Mitchell Builders Corporation
01.2014 - 02.2024
- Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
- Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress.
- Manages day-to-day operations by: providing directions to multiple multi-disciplinary teams; evaluating new processes and systems to streamline and facilitate efficiency; developing, monitoring progress, and directing activities towards departmental goals; developing instructional materials for training on standardized processes for administrative tasks; acting as a point of escalation for multiple teams for complex and highly impactful day-to-day operations; maintaining partnerships with other functional areas; and partnering with department managers to ensure team administrative support needs are met.
- Manages service area workflow by: determining staff assignments and resource allocation across multiple teams in partnership with management, vendors, and leadership; overseeing staffing-related deficiencies and reallocating department resources to ensure quality of service; planning for development of long-term business needs for department system.
- Overseeing multiple teams in coordination and planning of high-visibility and impactful events by: enabling teams to conduct and serving as an expert resource for meeting facilitating through monitoring attendance, building the agenda, creating/compiling the presentation for flow, driving meeting participation and discussion, and carrying through follow-up actions/requests; and approving booking meeting rooms appropriate for highly complex audiences and meeting objectives.
- Leads budget management to teams by: evaluating and implementing changes to department budget based on timeline, staffing, space and equipment needs; guiding staff to ensure the services and processes are cost effective and meet department objectives; influencing the development of direction and strategy to ensure cost-effective events that meet budget requirements; reviewing and at times approving, complex vendor requests and evaluating the allocation of expenses through appropriate accounts.
- Manages senior-level relationships with vendors by: aligning complex vendor relationships with member and KP goals and issues; building and maintaining long-term relationships with strategic leaders, members, and vendors; and sharing insights across teams for high-level innovative collaboration with issue resolution and setting future engagement standards.
Administration
Kaiser Permanente
09.2012 - 12.2012
- Support the AFM department personnel at all levels
- Support flu clinic
- UBT support and performance improvement ideas.
- Answer the phone for patients and provide information to callers
- Track marketing performance for key campaigns to relay to management teams. Email, Fax, generating letters and correspondence, general office duties.
Executive Operations Manager
Agent Financial Corporation
06.2004 - 09.2012
- Manage a team of 20+ employees, provide training on communication and customer service protocols, and conduct evaluations on performance and surveys.
- Manages senior-level relationships with vendors by: aligning complex vendor relationships with member and KP goals and issues; building and maintaining long-term relationships with strategic leaders, members, and vendors; and sharing insights across teams for high-level innovative collaboration with issue resolution and setting future engagement standards.
- Develop employee incentives to improve team engagement.
- Manages day-to-day operations by: providing directions to multiple multi-disciplinary teams; evaluating new processes and systems to streamline and facilitate efficiency; developing, monitoring progress, and directing activities towards departmental goals; developing instructional materials for training on standardized processes for administrative tasks; acting as a point of escalation for multiple teams for complex and highly impactful day-to-day operations; maintaining partnerships with other functional areas; and partnering with department managers to ensure team administrative support needs are met.
- Serve as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction
- Oversee all HR functions for staff, lead the response to labor and compensation issues, conduct recruitment initiatives, and manage employee onboarding.
- Leads budget management to teams by: evaluating and implementing changes to department budget based on timeline, staffing, space and equipment needs; guiding staff to ensure the services and processes are cost effective and meet department objectives; influencing the development of direction and strategy to ensure cost-effective events that meet budget requirements; reviewing and at times approving, complex vendor requests and evaluating the allocation of expenses through appropriate accounts.
- Supervise administration payroll, benefits, and compensation and serve as the point of contact for any employee issues.
- Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
Senior Executive Assistant
Prudential California
04.2000 - 05.2004
- Oversee Senior Level colleagues calendars for all executives as well as managing conference room availability.
- Contributes to project execution and management efforts by: owning relationships with stakeholders within and across teams to ensure the project is successfully executed and project-based changes are implemented, with limited guidance; tracking, reporting, and coordinating multiple project-related to ensure expectations are met and risks and issues (e.g., scheduling) are identified and escalated, with limited guidance; and managing relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met, with limited guidance.
- Support senior level leadership within the organization, including answering phones, sending and receiving mail, scheduling meetings, and attending to all other needs.
- Analyze incoming memos, submissions, writing reports without supervision to determine their significance and plan their distribution.
- Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
- Prepare invoices, reports, memos, letters, financial statements and other documents, using Microsoft word and excel software.
- Perform general office duties, such as ordering materials and supplies, maintaining records, management database systems, and performing bookkeeping duties.
Finance Administration Manager
Providian Bank
01.2000 - 01.2002
- Manages day-to-day operations by: providing directions to multiple multi-disciplinary teams; evaluating new processes and systems to streamline and facilitate efficiency; developing, monitoring progress, and directing activities towards departmental goals; developing instructional materials for training on standardized processes for administrative tasks; acting as a point of escalation for multiple teams for complex and highly impactful day-to-day operations; maintaining partnerships with other functional areas; and partnering with department managers to ensure team administrative support needs are met.
- Leads budget management to teams by: evaluating and implementing changes to department budget based on timeline, staffing, space and equipment needs; guiding staff to ensure the services and processes are cost effective and meet department objectives; influencing the development of direction and strategy to ensure cost-effective events that meet budget requirements; reviewing and at times approving, complex vendor requests and evaluating the allocation of expenses through appropriate accounts.
- Overseeing multiple teams in execution of high-visibility and impactful events by: anticipating, assigning, and coordinating multiple team leads to supervise operational tasks in preparation for events; ensuring adequate resources are allocated to execute high-level events successfully; prioritizing and monitoring key senior employee schedules and deadlines when organizing events for maximum availability; serving as a senior point of escalation and resolution for delicate high-impact issues during meetings and events; and developing and monitoring criteria for tracking desired event outcomes; and conducting a preparation meeting to ensure all factors are considered, evaluating the agenda, meeting minutes, and meeting summaries, generating and ensuring action-item follow through, conducting surveys to make process improvements, and coordinating high-stakes guest presentations in department meetings or large team meetings.
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Reconciled accounts and investigated variances.
Education
Business Administration
California State University East Bay
Hayward CaliforniaBusiness Administration
Chabot College
Hayward CaliforniaCertified Medical Assistant
Boston Reed College
San Leandro CaliforniaPhlebotomy
Phlebotomy Training Specialist
San Francisco CaliforniaCPR/BLS
Heart Start CPR
San Leandro CaliforniaSkills
- Executive Level Senior Management support
- Executive Administration Assistant
- Education and Training
- Complex Problem Solving
- Critical Thinking Skills
Timeline
Senior Executive Administration Manager
Mitchell Builders Corporation
01.2014 - 02.2024
Medical Assistant
Kaiser Permanente
01.2013 - Current
Administration
Kaiser Permanente
09.2012 - 12.2012
Executive Operations Manager
Agent Financial Corporation
06.2004 - 09.2012
Senior Executive Assistant
Prudential California
04.2000 - 05.2004
Finance Administration Manager
Providian Bank
01.2000 - 01.2002
Business Administration
California State University East Bay
Business Administration
Chabot College
Certified Medical Assistant
Boston Reed College
Phlebotomy
Phlebotomy Training Specialist
CPR/BLS
Heart Start CPR
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