Mirdline Augustave
Orlando,FL
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
Give Kids The World Village
01.2024 - Current
- Maintained up-to-date knowledge of industry best practices by attending training sessions relevant to organization''s mission.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Assisted with special events and programs.
- Maintained clean and neat facilities to serve program needs.
- Mentored new volunteers, fostering supportive and inclusive team environment.
Team Lead
Tranzact Insurance Solutions
07.2018 - 07.2021
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Held daily team meetings to inform team members on company news and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
CNA
Nch Healthcare System
08.2014 - 03.2016
- Reduced patient stress levels through effective communication and active listening skills.
- Collaborated with interdisciplinary healthcare teams to implement individualized care plans for patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered high-quality care to all patients in hospital facility.
- Assisted patients with daily living activities, promoting independence and dignity.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Associate of Science - Nursing
Rasmussen University
Orlando, FL06.2024
Skills
- First Aid
- CPR AED
- Pediatric Emergency Assessment, Recognition and Stabilization
- Sanitation
- Compassionate communication
- Vital signs monitoring
- Infection control standards
- Patient support
- Care plan implementation
Certification
- BLS Certified
- Stop the bleed Certififed
Timeline
Volunteer
Give Kids The World Village
01.2024 - Current
Team Lead
Tranzact Insurance Solutions
07.2018 - 07.2021
CNA
Nch Healthcare System
08.2014 - 03.2016
Associate of Science - Nursing
Rasmussen University
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