Summary
Overview
Work History
Education
Skills
Professional Highlights
Languages
Timeline
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Mireille Heyliger

Jacksonville,FL

Summary

Accomplished and bilingual District Manager with a strong drive for operational excellence, delivering exceptional customer experiences, and driving sales growth. Skilled in mobilizing, developing, and leading teams to consistently surpass goals while managing a diverse portfolio of geographically dispersed locations. Demonstrated ability to foster strong relationships with customers, teams, and vendors, leading to successful outcomes.

Overview

23
23
years of professional experience

Work History

District Manager

Mattress Firm
01.2021 - Current
  • Led in-store strategies to boost sales, minimize expenses, and reduce shrinkage levels.
  • Organize and lead in sales meetings and market workshops to develop store teams
  • Supported enhancement of skills for 14 Store Managers and 3 Area Managers.
  • Maintained uniform visual merchandising standards district-wide.
  • Manages new store openings, remodels, and closings
  • Achieved ideal market staffing levels.
  • Directed team to reach highest company volume by implementing detailed training programs.
  • Steered company pilots to success annually.

Senior Regional Manager

Sephora
01.2016 - 01.2021
  • Executed brand strategy & promotion of vision to maximize customer experience and sales for 24 stores in 3 states
  • Boosted sales team performance to achieve $60M annual revenue by leveraging data analysis.
  • Gained 3% revenue increase within 6 months through leadership and motivation to sales teams for #1 national ranking
  • Oversaw day to day activities of 60+ high-powered managers and sales professionals, optimizing strategies and performance for sales
  • Built lasting relationships with store managers, corporate partners, vendors, and suppliers ensuring proper inventory levels and adjustments to support sales trends
  • Secured highest credit result rankings across East Coast territories.
  • Worked effectively in fast-paced environments.

Senior Regional Manager

Sephora
01.2012 - 01.2016
  • Supervised over 65 store leaders to ensure commercial success and exceptional customer service.
  • Attained 92% customer satisfaction ratings, ranking as top market for the fiscal year
  • Orchestrated critical success across 12 store openings, acquiring management, training, and seamless operations
  • Identified and implemented market specific business plans, consistently exceeding $70M in annual revenue targets
  • Headed recruitment, onboarding, training, and advancement initiatives for district in partnership with HR, Talent Acquisition, and Retail Training functions with 60% rate of internal promotions

Store Director

Sephora
04.2007 - 04.2012

Assisted in recruitment and training of 30-55 diverse employees alongside 7 supervisors at a store with over $10 million in sales.

Revised job assignments and schedules to align with changing business requirements.

-Promoted sales and events through team development and brand partnerships.

-Adhered to strict budget guidelines regarding sales, payroll, profitability, & service.

-In partnership with leadership team developed personal development plans and annual reviews that fostered individual and store growth.

Territory Manager - Sales and Service

JCPenney
02.2002 - 04.2007

Assembled skilled team consistently achieving outstanding client service metrics.

-Maximized performance by monitoring daily activities and mentoring team of associates.

-Networked and utilized relationships with district partners for collaboration of events, leading top results in the region and company.

Optimized operational processes and sales results by identifying key enhancement opportunities.

Education

Bachelor of Science - Business Administration - Management & Marketing

Syracuse University
Syracuse, NY
02.1996

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service

Professional Highlights

  • Reduced market turnover 10% by improving employee satisfaction and mentoring personnel to corporate and leadership positions.
  • Launched company program achieving 5% increases across service, sales, market share, and employee retention metrics, effectively turning around bottom quartile market.
  • Increased customer satisfaction ratings by 20% at 90% overall through coaching 60+ managers in product specifications, sales incentives, and selling techniques.
  • Decreased operational expenses by 20% of total budget through streamlining global processes, ultimately leading market to best performance throughout company.

Languages

Spanish
Native or Bilingual

Timeline

District Manager

Mattress Firm
01.2021 - Current

Senior Regional Manager

Sephora
01.2016 - 01.2021

Senior Regional Manager

Sephora
01.2012 - 01.2016

Store Director

Sephora
04.2007 - 04.2012

Territory Manager - Sales and Service

JCPenney
02.2002 - 04.2007

Bachelor of Science - Business Administration - Management & Marketing

Syracuse University