Mireille Kitoto Lumbala

Housekeeping Floor Manager

Paris Hotel

Las Vegas, Nevada

10.2022 - Current

Supervised housekeeping staff to ensure high cleanliness standards throughout the hotel.
Coordinated daily room inspections to maintain quality and guest satisfaction.
Trained new employees on cleaning procedures and safety protocols effectively.
Managed inventory of cleaning supplies and equipment for efficient operations.
Collaborated with other departments to address guest requests and concerns promptly.
Developed cleaning schedules to optimize staff productivity across multiple floors.
Implemented best practices for waste management and recycling initiatives in housekeeping.
Resolved conflicts among staff, fostering a positive work environment for team members.
Resolved issues between team members in a professional manner while upholding company policies.
Scheduled daily tasks for housekeeping staff based on occupancy levels and availability of resources.
Monitored inventory of supplies including linens, towels, room amenities, cleaning products.
Handled customer complaints promptly and professionally to ensure satisfaction.
Coordinated with other departments such as maintenance or front desk to resolve any issues that may arise.
Implemented health and safety measures according to established guidelines and regulations.
Performed periodic deep cleans of guest rooms or common areas as needed.
Provided guidance to employees regarding job duties or other related topics as needed.
Interacted with guests to ensure their needs were met in a timely manner.
Ensured that all rooms were cleaned to the highest standards of cleanliness and sanitation.
Evaluated performance of staff members through observation and feedback sessions.
Supervised and trained housekeeping staff in proper cleaning techniques, safety protocols, and customer service etiquette.
Conducted regular inspections of guest rooms and public areas for quality assurance.
Assisted in training new hires on proper use of equipment or procedures.
Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
Swept, scrubbed and polished floors with mops and brooms.
Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
Notified managers concerning need for major repairs or additions to building
Replenished room supplies such as toiletries, linens, and minibar items, ensuring guest satisfaction.