Mireille Wapala

Store manager /Assistant Produce Manager

D'Agostino's supermarket

New York

06.2018 - 04.2025

Managed daily store operations and ensured efficient workflow among staff.
Supervised inventory management and maintained optimal stock levels.
Trained and mentored team members on customer service standards.
Implemented promotional strategies to enhance product visibility and sales.
Resolved customer inquiries and complaints to maintain satisfaction levels.
Conducted regular staff meetings to communicate goals and expectations.
Coordinated store layouts to maximize space and improve shopping experience.
Recruited, trained and supervised new employees.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store personnel.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Updated and maintained store signage and displays.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Established customer service standards and monitored staff compliance.
Monitored inventory levels and placed orders to restock shelves.
Evaluated store performance and incorporated feedback to implement improvement plans.
Established store tactics and strategies to achieve operational performance and sales goals.
Performed regular price checks to ensure competitive pricing.
Developed strategies to maximize sales and profitability.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Organized promotional events to increase product awareness.
Planned special promotions or discounts based on market trends.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Implemented efficient systems for tracking stock movement.
Assessed operational efficiency of the store's departments.
Identified opportunities for cost savings through waste reduction initiatives.
Analyzed sales data to identify trends and adjust strategies accordingly.
Prepared staff work schedules and assigned team members to specific duties.
Monitored product displays for organization and attractiveness to customers.
Trained staff on proper handling and storage of produce items.
Coordinated with vendors to source high-quality fruits and vegetables.
Assisted in managing produce inventory and ensuring freshness of products.
Forecasted customer demand to set prices or credit terms for goods or services.
Implemented campaigns and promotions to help with developing goods and services.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented successful business strategies to increase revenue and target new markets.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Organized promotional displays to highlight seasonal fruits and vegetables.
Conducted regular quality checks on produce to maintain standards.
Received produce deliveries and unloaded produce.
Monitored inventory levels to ensure adequate supply of merchandise was available at all times.
Ordered stock from suppliers according to established purchasing procedures.
Reviewed invoices to verify accuracy of order quantities and prices.
Performed periodic inventories of stock levels in order to maintain accurate records.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Resolved customer complaints in a professional manner.
Developed and maintained relationships with vendors to ensure quality produce was available for customers.
Assisted customers with produce questions and special orders.
Worked closely with other departments such as marketing and accounting when necessary.
Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
Drove consistent grocery sales with effective merchandising and promotions implementation.
Demonstrated an understanding of food safety principles related to perishable goods handling.
Created weekly schedules for staff members based on customer traffic patterns.
Maintained a clean work area by cleaning counters, shelves and displays regularly.
Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
Enforced company policies regarding employee conduct while working in the department.
Organized and supervised the receiving, stocking, rotating, pricing and merchandising of all produce items.
Trained and coached new team members.
Participated in team meetings regarding goals and objectives for the department.
Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
Analyzed business performance data and forecasted business results for upper management.

First class business host

Air France JFK Airport

Ny

06.2016 - 07.2017

Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.

A.c.m personal care assistant

Men's shelter

05.2013 - 07.2015

Assisted clients with daily living activities and personal hygiene needs.
Provided companionship and emotional support to enhance client well-being.
Administered medications and monitored client health conditions regularly.

Customer Service Representative

Cookies the children's department store

New York

07.2009 - 06.2012

Assisted customers in locating products and understanding features.
Resolved customer inquiries and complaints with empathy and professionalism.
Processed transactions accurately using point-of-sale systems.

A bus matron

Brooklyn transportation School bus company

Ny

07.2009 - 07.2011

Supervised safe boarding and disembarking of students on school transport.
Monitored student behavior to ensure a respectful and safe environment.
Assisted drivers with navigation and communication during daily routes.

Summary

Overview

Work History

Store manager /Assistant Produce Manager

First class business host

A.c.m personal care assistant

Customer Service Representative

A bus matron

Education

Skills

Certification

Work Availability

Accomplishments

Work Type

Work Location

Timeline

Store manager /Assistant Produce Manager

First class business host

A.c.m personal care assistant

Customer Service Representative

A bus matron

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