Mireilys Alvarez
Winter Haven,FL
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, questions, issue resolution. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
JLM Mechanic
Orlando, FL
04.2020 - 10.2023
- Consulted with customers to resolve service and billing issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contact the insurance and negotiate or discuss the client's need.
Customer Service Representative
Sally's Beauty
Kissimmee, FL
02.2019 - 02.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate - Cosmetology
Academy of Career Training
Kissimmee, FL03-2020
High School Diploma -
Educative Center El Redentor
Orlando, FL04-2019
Skills
- Data Entry
- Consultative Sales
- Data Collection
- Scheduling
- Paperwork Processing
- Complaint Resolution
- Computer Skills
- Costumer Support
- Supervising
- Sales
- All Microsoft Programs
- Negotiation
- POS
- Front Desk
- Office Administration
- Telephone Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
JLM Mechanic
04.2020 - 10.2023
Customer Service Representative
Sally's Beauty
02.2019 - 02.2020
Associate - Cosmetology
Academy of Career Training
High School Diploma -
Educative Center El Redentor
Similar Profiles
Arianna LopezArianna Lopez
Assistant to the Property Manager at JLM Ventures LLCAssistant to the Property Manager at JLM Ventures LLC
MATTHEW BRIMBLEMATTHEW BRIMBLE
Labourer at JLM Engineering NBNLabourer at JLM Engineering NBN
Mahesh AnandanMahesh Anandan
Global Business Development Director at JLM Management & Consultancy Sdn. Bhd.Global Business Development Director at JLM Management & Consultancy Sdn. Bhd.
Lernin SantosLernin Santos
Social Work and SDOH Supervisor at InnovaCare HealthSocial Work and SDOH Supervisor at InnovaCare Health
RENEE ROBERTS-WILLIAMSRENEE ROBERTS-WILLIAMS
Hospice Nurse at VITAS HealthcareHospice Nurse at VITAS Healthcare