Mireina Martinez
The Alliance
RENO,NV
1
Certification
6
years of professional experience
Adaptable professional with experience in dental assisting, patient education, and customer service. Strong at managing records, preparing treatment areas, and maintaining organized, efficient workflows. Focused on delivering calm, reliable support and positive patient experiences.
Work History
Oral Surgery Dental Assistant
7 Months- Assisted dentists during chairside procedures with suction, retraction, and instrument transfer.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared treatment rooms, instruments, and materials for restorative and preventive procedures.
- Captured digital radiographs to support accurate patient record documentation.
- Positioned patients and explained procedure steps to reduce anxiety.
Licensed Life Insurance Agent
1 Year- Conducted needs analyses to recommend life insurance solutions aligned with client goals.
- Explained policy features, riders, and underwriting requirements in clear, client-focused language.
- Managed CRM records to track leads, follow-ups, and application progress accurately.
- Prepared policy applications and gathered required documentation for submission and review.
- Maintained compliance with licensing standards, disclosure requirements, and sales procedures.
Pediatric Dental Assistant
2 Years 3 Months- Prepared pediatric treatment rooms and sterilized instruments following infection-control and safety protocol
- Monitored patient readiness and supported smooth chairside transitions during appointments
- Comforted anxious patients and explained visit steps using age-appropriate communication
- Educated parents on preventive measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child's oral health.
Customer Service Representative
1 Year 1 Month- Processed customer transactions accurately using POS systems and handheld scanners.
- Facilitated returns, exchanges, and payment inquiries at checkout, enhancing customer satisfaction.
- Balanced cash drawers and resolved register discrepancies with attention to detail.
- Supported self-checkout areas by guiding shoppers and reducing scan errors.
- Addressed customer inquiries with efficient service and accurate product information, improving overall service experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed customer complaints with professionalism and empathy, fostering increased customer loyalty.
Cashier/Customer Service
1 Year 9 Months- Managed POS transactions and resolved customer concerns with prompt, professional service.
- Coordinated front-line workflow during peak hours to maintain fast, consistent service.
- Trained new team members on order accuracy, guest service, and station procedures.
- Prepared sandwiches and menu items according to recipe standards and special requests.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Education
High School Diploma
Life Insurance License - Life Insurance
Skills
Effective time management
Quick problem-solving
Calm under pressure
Commitment to continuous improvement
Collaborative team member
Efficient at acquiring new skills
Strong work ethic
Friendly
positive attitude
Driven career advancement
Certification
I have completed mandatory training for Basic Life Support.
Interests
Enjoy participating in weight lifting for overall physical and mental well-being.
Playing recreational Volleyball
Roller Skating
Timeline
Oral Surgery Dental Assistant
Pacific Dental Services
03.2026 - CurrentRead More
Licensed Life Insurance Agent
The Alliance
10.2025 - CurrentRead More
Pediatric Dental Assistant
Bluetree Dental
12.2023 - 03.2026Read More
Customer Service Representative
Walmart
11.2022 - 12.2023Read More
Cashier/Customer Service
Capriotti's
01.2021 - 10.2022Read More
ExamFX
Life Insurance License from Life Insurance
Read More
Procter R. Hug High School
High School Diploma
Read More