MIRELA GANI
DATA ENTRY
Falls Church,VA
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Retail Associate
TJX
05.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Finance Specialist
Kurum International S.A
09.2021 - 03.2023
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Drove revenue stream development through strategic collaboration and partnerships.
- Leveraged analytical models to assist with month-end closing cycle.
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Identified process issues and made recommendations for improvement or correction.
Customer Service
Tirana Bank S.A
04.2008 - 09.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Executed record filing system to improve document organization and management.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted development and implementation of new administrative procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Loan
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Educated employees on register use, merchandising, and customer service.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Maintained and updated security protocols for front desk operations.
- Managed staffing levels to provide optimal support for cash register operations.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Collaborated with other departments to promptly process loan applications.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Monitored pipelines to track and log status of loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Advised clients on mortgage, education and personal loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Education
Master of science - Business Administration
Aleksander Xhuvani University, Elbasan, Albania
07.2013
Bachelor - Finance and Accounting
Aleksander Xhuvani Univesity, Elbasan,Albania
07.2007
Skills
- Signature Verification
- ATM Balancing
- Financial Decision Assistance
- Bank Deposits
- Cash Counting
- Secure Bank Vaults
- Identity Verification
- Transaction Error Identification
- Deposit and Withdrawal Management
- Calculator Usage
- Bank Services and Products Recommendation
- Call and Email Handling
- Money Handling
- Detailed Analysis
- Product and Service Sales
- Fraud Monitoring
- Banking Standards
- Customer Loan Processing
- Transaction Processing
- Balance Verification and Reconciliation
- Mortgages and Loans
- Account Updating
- Client Rapport-Building
- Credential Checking
- Money Transfer Systems
- Accounts Payable and Accounts Receivable
- Active Learning
- Mobile Banking
- Information Updates
- Manage Customer Accounts
- Balance Transfers
- Supervising Tellers
- Balancing ATM Machines
- Teller Transactions
- Credit Card Applications
- Consultative Selling Techniques
- Collaborative Environments
- Invoice Preparation and Processing
- Process Transactions
- Correspondence Writing
- Trained in Salesforce
- Microsoft Access
- Understanding Customer Needs
- Sales Report Generation
- Customer Service and Assistance
- Data Evaluation
- Persuasive Techniques
- Microsoft Office
- Ability to Work Independently
- Complex Transactions
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- High-Volume Call Environments
- Administrative and Office Support
- Good Communication Skills
- Customer Data Confidentiality
- Telephone Etiquette
- Loans
- Financial Services
- Financial Transactions Expertise
- Loan Product Promotion
- Sales Pipeline Maintenance
- Bank Product Marketing
- Database Management
- Payment Schedules
- Credit Application Review
- Document Analysis
- Serve Customer Needs
- Excellent Time Management
- Financial Document Review
- Teamwork and Collaboration
- Dependable and Responsible
- Data Entry
- Self-Motivated
- Critical Thinking
- Operational Efficiency
- Monitoring Results
- Strong Organization
- Income Statements
- Excellent Managerial Techniques
- Preparing Memos
- Project Maintenance
- Industry Analysis Experience
- Investment Purchasing
- Payroll Online Payment
- Data Inputting
- Strategic Acquisitions Support
- General Ledger Journal Entry
- Evaluating Capital Projects
- MS Office Suite
- Compiling Data
- Account and Ledger Reconciliations
- Project Planning
- Investment Strategy
- Payroll and Benefits Administration
- Preparing Models
- Valuations
- Financial Modeling
- Payroll Operations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Alpha Accountant platform (Certificate)
Microsoft Office package (Certificate)
Languages
Albanian
Native or Bilingual
Italian
Full Professional
English
Professional Working
Timeline
Retail Associate
TJX
05.2023 - Current
Finance Specialist
Kurum International S.A
09.2021 - 03.2023
Customer Service
Tirana Bank S.A
04.2008 - 09.2021
Master of science - Business Administration
Aleksander Xhuvani University, Elbasan, Albania
Bachelor - Finance and Accounting
Aleksander Xhuvani Univesity, Elbasan,Albania