Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mirela Hayes

Minoa,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Stay at Home Mom

Home
08.2012 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Customer Service Lead/Sales Operator

Best Buy
09.2009 - 08.2012
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Cashier/Customer Service Representative

Best Buy
08.2006 - 09.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier/Jewelry Associate

Kmart
06.2005 - 09.2006
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Kept up-to-date on all industry trends and discovered opportunities to maximize sales.

Housekeeping

Holiday Inn
07.2004 - 12.2004
  • Provided essential housekeeping services, creating clean and comfortable home environments for clients.
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
  • Collaborated with housekeeping staff to quickly address any guest concerns or room issues.
  • Trained and mentored junior housekeeping staff, improving their skills and performance levels.

Education

Bachelor of Science - Accounting

Empire State College
East Syracuse, NY
12.2013

Associate of Arts - Business

Onondaga Community College
Syracuse, NY
12.2008

High School Diploma -

East Syracuse Minoa
East Syracuse, NY
06.2007

Skills

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Customer Service

    Problem-Solving

    Time Management

    Dependable and Responsible

Languages

Croatian
Native or Bilingual

Timeline

Stay at Home Mom

Home
08.2012 - Current

Customer Service Lead/Sales Operator

Best Buy
09.2009 - 08.2012

Cashier/Customer Service Representative

Best Buy
08.2006 - 09.2009

Cashier/Jewelry Associate

Kmart
06.2005 - 09.2006

Housekeeping

Holiday Inn
07.2004 - 12.2004

Bachelor of Science - Accounting

Empire State College

Associate of Arts - Business

Onondaga Community College

High School Diploma -

East Syracuse Minoa
Mirela Hayes