Mirela Majdanac
Crystal Lake,IL
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Banquet Server
Villa Olivia
Bartlett, IL
08.2023 - Current
- Assisting with the set-up and breakdown of banquet rooms
- Removing plates, replenished utensils and refilled glasses for guests
- Assisting in food preparation for events when needed
- Set up banquet room linens, service ware and glassware according to supervisor instructions
- Following established guidelines for proper table setting etiquette during events
- Communicating effectively with kitchen staff regarding customer allergies
- Maintaining a clean, organized work area while adhering to all safety protocols
- Set dining tables, buffets and other service areas, following banquet order instructions
- Stocked supplies such as napkins, utensils, plates, ensuring adequate levels throughout the event
- Interacting professionally with customers and staff members to ensure satisfaction throughout the event
- Greeting guests upon arrival and served beverages as requested
- Set up banquet tables with linens, china, silverware, glassware, and centerpieces in accordance with event specifications.ions
- Delivering food items quickly and efficiently to guest tables according to established standards of quality assurance
- Performing side duties such as rolling silverware or refilling condiments as necessary
- Assisting in cleaning banquet hall following completion of event
Air Export Specialist
JAS
Elk Grove, IL
11.2021 - Current
- Ensuring compliance with international and U.S Laws related to import/export activity
- Communicating with customers, manufacturers/suppliers, freight forwarders and third party logistics providers to coordinate the movement of freight from domestic origin point to overseas destination points
- Negotiating rates with inland carriers, air/ocean carriers, freight forwarders, consolidators, and third-party logistics providers to obtain the lowest rates with corresponding high quality of service
- Preparing the necessary export documents and related documents vital for exploration, such as commercial invoice, packing list, inland/straight bill of lading, banking documents, shipping instructions and other documents
- Familiarizing with the Automated Export System (AES)
- Handling paperwork for insurance claims for damage or lost cargo
- Analyzing and reviewing all freight bills to ensure accuracy
- Preparing necessary documents for export shipments to various destinations, such as Airway/ocean bills, Shipper's Export Declaration (SED), Letter of Credit documents, and other documents
- Preparing documents to comply with the letter of credit, present banking documents to the bank
- Keeping abreast of countries rules and regulations
- Preparing ocean and air booking
- Export license application, insurance certificate and other documents
- Responsible for personnel management and staff development, including hiring, training, and supervision of staff
- Appraising, and measuring individual and team performance standards and productivity
- Developing processes and procedures to implement functional strategies
Certified Nursing Assistant/ Server/ Front Desk Concierge
Melody Living
Lake in the Hills, IL
11.2020 - Current
- Handling all calls, problem solving, answering the telephone, relaying messages
- Maintaining confidentiality of any information provided by client
- Providing excellent customer service and attention to detail
- Maintaining a detailed log of guest requests, tracking outcomes to improve service delivery
- Serving food and beverages to residents
- Cleaning and disinfecting tasks in dining and kitchen area
- Greeted and accommodated guests, building positive experience from first interaction
- Using focus and memorization skills to keep track of tables and remember orders
- Memorized menu to help diners make informed meal choices
- Maintaining a clean environment for patients by following proper infection control protocols
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Assists with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; offering fresh water and snacks; helping patients ambulate; and turning, positioning, and transferring patients
- Following HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Assisting residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Engaging with residents through conversation and companionship, promoting independence and meeting social requirements
- Utilizing problem solving techniques to resolve challenging situations in a timely manner
Ocean/Air export agent
RIM
Roselle, Illinois
07.2017 - 11.2021
- Facilitated communication between customers, suppliers, and overseas offices to ensure timely delivery of goods
- Experienced in coordinating hazardous material shipments including proper labeling and packaging requirements
- Coordinated pick-up services with domestic trucking companies as well as overseas agents or steamship lines
- Assisted sales team by providing quotes for new business opportunities based on current market conditions
- Expertise in documentation preparation for various types of international shipments including air, ocean, and ground freight
- Successfully negotiated rates with carriers for cost savings on behalf of customers
Air & Ocean Agent/ Team Lead
UTI
Wooddale, IL
06.2012 - 07.2017
- Performing customer service duties
- Understanding US Customs Export requirements and ensuring all file processing meets the requirements
- Tracking, tracing, and updating the status of shipments on a daily basis
- Maintaining strong and effective relationships with vendors (shipping lines, airlines, trucking companies)
- Ensuring the highest level of data quality and integrity by processing shipments accurately
Certified Nursing Assistant/ Team Lead
Friendship Village
Schaumburg, IL
05.2012 - 07.2017
- Building long-lasting professional relationships with residents, family members, and team members
- Establishing a special connection with residents through empathy and relationship building techniques
- Recording performed tasks in a daily log
- Maintain a clean and safe resident environment
- Providing emotional support to residents by listening to their problems and giving suggestions
- Training new employees on company standards and producers
- Providing leadership to the team
Certified Nursing Assistant
Lexington
Streamwood, Illinois
03.2007 - 05.2012
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes were achieved
- Completed in-service training and attended performance improvement meetings
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Kept up-to-date on all safety protocols related to the job role
- Monitored vital signs of assigned patients according to established standards
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity
Sales Floor Team Member
Super Target
Schaumburg, Illinois
06.2006 - 02.2010
- Performed daily opening and closing duties including counting money drawer, setting up registers
- Restocked shelves as necessary to ensure optimal inventory levels at all times
- Assisted customers with product selection and purchase decisions, offering knowledgeable advice on features and benefits of merchandise
- Greeted customers promptly and courteously upon entering the store
- Provided excellent customer service by exceeding customer expectations in a friendly and professional manner
- Maintained cleanliness of sales floor area by vacuuming carpets, dusting shelves and fixtures, mopping floors
- Tracked inventory levels using computer software programs such as Excel spreadsheets
- Utilized effective problem-solving techniques to resolve customer complaints in a timely manner
- Developed strong interpersonal skills to effectively communicate with customers and colleagues
Education
Associate of Science -
Harper College
Palatine, IL01.2013
Skills
- Customer service focus
- Time management
- Stress management
- Team collaboration
- Conflict resolution
- Multitasking and organization
- Problem-solving
Certification
- Illinois Basset seller/server certification
- CNA
- Dangerous Goods certification
Languages
- Croatian, Fluent
- German, Intermediate
Timeline
Banquet Server
Villa Olivia
08.2023 - Current
Air Export Specialist
JAS
11.2021 - Current
Certified Nursing Assistant/ Server/ Front Desk Concierge
Melody Living
11.2020 - Current
Ocean/Air export agent
RIM
07.2017 - 11.2021
Air & Ocean Agent/ Team Lead
UTI
06.2012 - 07.2017
Certified Nursing Assistant/ Team Lead
Friendship Village
05.2012 - 07.2017
Certified Nursing Assistant
Lexington
03.2007 - 05.2012
Sales Floor Team Member
Super Target
06.2006 - 02.2010
- Illinois Basset seller/server certification
- CNA
- Dangerous Goods certification
Associate of Science -
Harper College
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