Mirela Mana

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Offered student support through special accommodations, extra assistance, and assessments.
• Interacted physically and verbally with students throughout each day.
• Maintained positive attitude and affirmatively communicated with each student.
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Oversaw class of students in absence of instructor.
• Monitored student classroom and outdoors activities to promote student safety.
• Supported teacher in development of individual learning strategies.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Alerted instructor to student behavior or issues requiring intervention.
• Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
• Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
• Provided individualized reading, writing and math instruction to support student development.
• Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
• Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.

• Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations
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  Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy

• Takes appropriate actions to diffuse challenging situations

• Takes complete and accurate information from patients/callers

• Maintain patient confidentiality at all times
• Perform check in, registration, scheduling, and verification of demographic information according to APG policies and procedures

• Utilize computer system to register patients and ensure accuracy of demographic and fiscal data

• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs

• Obtains and enters referrals and collect co-pays

• Monitors and supports patients and visitors entering and leaving the practice

• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery

• Maintain clean and welcoming physical environment of the reception area

• Maintain signage and clarity of information displayed in reception area

• Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment

• Contacts the appropriate departments (i.e

Service Response) when repairs or services are needed and follows through

• Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed

• Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers

• Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Offered student support through special accommodations, extra assistance, and assessments.
• Interacted physically and verbally with students throughout each day.
• Maintained positive attitude and affirmatively communicated with each student.
• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Supported teacher in development of individual learning strategies.
• Established professional relationships with parents and other teachers to increase rapport and support.
• Developed tailor-fit lesson plans to cater to individual needs of each student.
• Created positive and inclusive classroom environment by helping students develop social skills and relationships.
• Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
• Helped feeding and daily living skills to support physical and emotional well-being.
• Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.

• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Maintained and controlled inventory of baked goods.
• Maintained cleanliness and hygiene in bakery premises.
• Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
• Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
• Developed cost-effective strategies to drive bakery sales and optimize profits.
• Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
• Established and maintained relationships with suppliers to procure quality ingredients and equipment.
• Trained team members in successful strategies to meet operational and sales targets.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Trained newly hired sales team in upselling techniques.
• Promoted business' development by building and maintaining relationships with new clients.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.