Summary
Overview
Summary of Qualifications:
Work History
Education
Skills
Languages
Timeline
Generic

Mirela Muhic

Saint Johns

Summary

Detail-oriented and highly organized License Data Specialist with 8 years of experience in managing and analyzing complex data sets. Seeking a challenging position in the data management field to utilize my strong analytical skills and attention to detail in ensuring accurate and up-to-date license data for optimal business operations.

Overview

8
8
years of professional experience

Summary of Qualifications:

  • 8 years of experience in license data management, ensuring compliance with regulatory requirements and maintaining accurate reports.
  • Proficient in data analysis and manipulation, utilizing advanced Excel functions and database management systems.
  • Strong attention to detail, with the ability to identify and resolve data discrepancies and inconsistencies.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
  • Knowledge of regulatory guidelines and requirements related to license data management in Lifescience Industry.

Work History

License Data Specialist

MedPro Systems Inc
01.2021 - Current
  • Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
  • Streamlined data management for improved decision-making, through effective organization and storage of complex datasets.
  • Optimized database performance with regular maintenance, backups, and updates to ensure smooth operations.
  • Developed custom data analysis tools, empowering team members to make informed decisions based on accurate insights.
  • Collaborated with cross-functional teams to define key performance indicators and establish a shared understanding of business objectives.
  • Analyzed large volumes of raw data to identify trends, patterns, and insights that informed strategic planning initiatives.
  • Supported company growth by designing scalable database structures that accommodated increased demand for information storage and access.
  • Assisted in meeting regulatory requirements by ensuring proper documentation and adherence to data governance policies.
  • Increased productivity by developing user-friendly dashboards that allowed stakeholders to visualize key metrics easily and quickly.
  • Resolved persistent technical issues through diligent troubleshooting efforts, resulting in enhanced system reliability.
  • Maintained open lines of communication with team members, fostering a collaborative environment that facilitated mutual learning and professional growth.
  • Led training sessions and workshops to help colleagues stay abreast of the latest industry trends and best practices.
  • Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.

Data Analyst

MedPro Systems
06.2017 - 01.2021
  • Enhanced business efficiency by identifying trends and patterns in complex datasets.
  • Streamlined data processing for faster results by implementing advanced analytics tools.
  • Improved decision-making processes with accurate data analysis and visualization techniques.
  • Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Trained junior analysts on best practices, improving overall team performance and productivity.
  • Implemented robust quality control measures to minimize errors and improve the reliability of analytical outputs.
  • Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
  • Managed large-scale databases to ensure timely access to critical information for key stakeholders.
  • Utilized JIRA to coordinate with other teams to track issues and fulfill requests as well as document data.
  • Liaise with state boards to clarify inconsistencies in data received.

Call Center Representative

MedPro Systems
02.2015 - 06.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Education

Bachelor of Arts - Business Administration

Centenary University
Hackettstown, NJ

Skills

  • Data Analysis
  • Database Management
  • Advanced Excel Functions
  • Attention to Detail
  • Regulatory Compliance
  • Data Validation
  • Problem Solving
  • Communication and Collaboration
  • Time Management
  • Report Generation
  • Microsoft Office Proficiency
  • Data Governance

Languages

Bosnian
Native or Bilingual
German
Professional Working
English
Native or Bilingual

Timeline

License Data Specialist

MedPro Systems Inc
01.2021 - Current

Data Analyst

MedPro Systems
06.2017 - 01.2021

Call Center Representative

MedPro Systems
02.2015 - 06.2017

Bachelor of Arts - Business Administration

Centenary University

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Mirela Muhic