MIRELIS DEL SOL

• Collaborate with Case Manager and Lead Case Manager to support the reunification program and ensure timely case management services.
• Enroll youth in the internal intake system and maintain accurate electronic case files.
• Manage and secure inventory of youth’s personal belongings and ensure compliance with DHS and ORR documentation requirements.
• Facilitate two weekly telephonic contacts with youth’s families, primary caregivers, and sponsors to promote ongoing communication.
• Coordinate and facilitate legal service presentations and attorney-client communications as needed.
• Conduct follow-up service calls 30 days post-reunification to ensure continued support for discharged youth.
• Maintain a high level of organization and confidentiality while managing multiple priorities in a fast-paced environment.
• Demonstrate proficiency in communication and software applications such as Microsoft Office and UAC portal.

• Administered day-to-day accounting and budget management, business development, performance metrics and customer service.
• Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
• Coordinated work across departments to keep teams on track with company goals.
• Generated and implemented business strategies to increase revenue while executing operational base development.
• Represented company interests before federal agencies, city representatives and regulatory entities.
• Monitored industry trends and introduced new services to update marketing strategies.

• Processed invoice payments and recorded information in account database.
• Managed all payments processing, invoicing and collections tasks.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
• Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.