Summary
Overview
Work History
Skills
Billing
Drayage Operations Specialist
Timeline
Generic

MIRELL MENENDEZ

Hialeah,FL

Summary

Experienced with operational process improvements and streamlining workflows for efficiency. Utilizes strong problem-solving skills and collaborative approaches to meet organizational goals. Track record of effective resource management and implementing best practices for operational success.

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Knowledgeable [SUPPLY CHAIN OPERATIONS SPECIALIST] with strong background in operations management. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.

Overview

12
12
years of professional experience

Work History

SUPPLY CHAIN OPERATIONS SPECIALIST III

CEVA Logistics Inc.
08.2015 - Current
  • Enhanced operational efficiency by streamlining workflows and reducing bottlenecks.
  • Coordinated daily activities to ensure seamless operations and meet organizational goals.
  • Implemented process improvements for increased productivity across departments.
  • Improved team collaboration through effective communication strategies.
  • Analyzed operational data to identify trends and make informed decisions.
  • Developed standard operating procedures to ensure consistency and quality.
  • Managed coordination efforts to enhance team productivity and communication.
  • Strengthened vendor relationships with efficient communication and timely responses.
  • Coordinated logistics planning for seamless operation activities.
  • Improved client satisfaction by resolving complex issues efficiently.
  • Managed scheduling tasks to maintain consistent workflow and meet deadlines.

Data Entry Clerk

CEVA Logistics Inc.
08.2012 - 08.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Updated and maintained customer information, documents and records.
  • Followed data entry protocols, rules and regulations.
  • Checked for accuracy by verifying data and records.
  • Managed and organized documents for data entry tasks.
  • Used computer software to store and retrieve data.
  • Verified data files prior to entry to maintain high data accuracy.
  • Maintained files, records, and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.

Skills

  • Operations management
  • Process improvement
  • Data analysis
  • Project coordination
  • Strategic planning
  • Workflow optimization
  • Performance monitoring
  • Team collaboration
  • Client relations
  • Quality assurance
  • Logistics support
  • Inventory management
  • Problem solving
  • Operational efficiency
  • Key performance indicators
  • Customer service
  • Root cause analysis
  • Client satisfaction
  • Planning and coordination
  • Data entry
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Appointment scheduling

Billing

  • Responsibilities:
  • Ensuring accurate and timely billing of all services.
  • Manage and monitor the billing process drayage operations, per diem invoices, and owner-operator pay.
  • Collaborate with operations and sales teams to ensure that all customer invoicing is accurate and timely.
  • Prepare and present financial reports to senior management on a regular basis.
  • Develop and maintain billing policies and procedures to ensure compliance with industry regulations.
  • Resolve any billing issues and discrepancies in a timely and efficient manner.
  • Train and mentor billing department staff, as needed.
  • Manage special projects related to billing and invoicing as assigned by senior management.

Drayage Operations Specialist

  • Responsibilities:
  • Perform the drayage process of shipment from receiving Arrival Notices and ISF information before the port arrival of the vessel to creating and sending delivery work orders and empty container returns, etc.
  • Build relationships with selected drayage carriers and make urgent communication in case of emergency
  • Search backup drayage carriers in case of shortages
  • Share daily container delivery schedules with drayage carriers
  • Analyze, create, edit, track, and trace select LSPs such as drayage carriers, rail companies, and rail terminals
  • Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
  • Find the best solutions in time in case of a pre-pull
  • Analyze and report on monthly KPI's for drayage deliveries
  • Establish delivery status reports and share them with customers
  • Create simple tools to manage regular shipment monitoring status and report to upper management, customers, and HQ
  • Analyze data to find out the pending issues in terms of seamless movement and share with related parties to resolve the issues
  • Perform ad-hoc reporting as required
  • Perform other job-related duties as required

Timeline

SUPPLY CHAIN OPERATIONS SPECIALIST III

CEVA Logistics Inc.
08.2015 - Current

Data Entry Clerk

CEVA Logistics Inc.
08.2012 - 08.2015

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MIRELL MENENDEZ