Mirell Menendez

• Maintained a high level of professionalism when dealing with difficult customers.
• Conducted regular follow-up calls with customers after resolving their issues.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed positive relationships with customers through friendly interactions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries via phone, email, and chat.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Provided accurate information about products and services to customers.
• Resolved customer complaints promptly and efficiently.

• Develop critical relationships with internal or external customers, and assist with account management, such as maintaining customer profiles, details, and service needs. Address complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Manage document accuracy; it requires complex knowledge of customers, carriers, and procedures. Oversee services that require special or expedited handling. Track orders and shipments, and assist with tracing as needed; usually more complex, domestic, and may involve international operations.
• Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve them with the appropriate groups. Utilize databases, logs, and other sources to locate and verify information; information is usually complex.
• Run, analyze, and summarize operational reports and details; present information to co-workers or supervisors as needed. Interface with airlines, shipping, truck, and related carriers to understand requirements, track shipments, or details; operations are typically complex in nature.
• Ensure compliance with company policies and procedures, and maintain a safe and effective work environment; assist others with understanding operational items. . Led supply chain improvement efforts through the management of carrier relationships, customs. Activities and international security measures. Create and process invoices, review for operational accuracy, work with customers on questions and payment, and assist others as needed.

Billing

Responsibilities:

• Ensuring accurate and timely billing of all services.
• Manage and monitor the billing process, drayage operations, per diem invoices, and owner-operator pay.
• Collaborate with operations and sales teams to ensure that all customer invoicing is accurate and timely.
• Prepare and present financial reports to senior management on a regular basis.
• Develop and maintain billing policies and procedures to ensure compliance with industry regulations.
• Resolve any billing issues and discrepancies in a timely and efficient manner.
• Train and mentor billing department staff, as needed.
• Manage special projects related to billing and invoicing, as assigned by senior management.

Drayage operations

Responsibilities:

• Perform the drayage process of shipment from receiving Arrival Notices and ISF information before the port arrival of the vessel to creating and sending delivery work orders, and empty container returns, etc.
• Build relationships with selected drayage carriers, and make urgent communication in case of emergency.
• Search for backup drayage carriers in case of shortages.
• Share daily container delivery schedules with drayage carriers.
• Analyze, create, edit, track, and trace select LSPs, such as drayage carriers, rail companies, and rail terminals.
• Monitor and drive improvement to customer service goals, including on-time delivery, product lead times, and request-for-quote responsiveness.
• Find the best solutions in time, in case of a pre-pull.
• Analyze and report on monthly KPIs for drayage deliveries.
• Establish delivery status reports, and share them with customers.
• Create simple tools to manage regular shipment monitoring status and report to upper management, customers, and HQ.
• Analyze data to find out the pending issues in terms of seamless movement, and share with related parties to resolve the issues.
• Perform ad-hoc reporting as required.
• Perform other job-related duties as required.

• Coordinate the movement of goods, manage freight costs, and ensure on-time delivery.
• Coordinate warehouse operations, including receiving, storing, and shipping products.
• Plan and optimize routes to reduce transit times and costs.
• Arrange and coordinate the transportation of goods.

• Regularly inspecting and testing products or services to ensure they meet standards.
• Generated reports summarizing inspection results, defect trends, and other statistical data.
• Focuses on detecting defects after they have occurred.
• Ensures that products or services meet customer expectations.
• Reduces waste, rework, and scrap.
• Used to ensure that all necessary steps are taken during the production process.
• Used to identify the most common defects or problems.