Mirella Banderas
Pleasant View,UT
Summary
Proven track record at SME Steel Contractors, excelling in reducing IT downtime and enhancing user satisfaction through effective problem-solving and outstanding customer service. Skilled in Network Troubleshooting and Help Desk Support, adept at managing priorities in high-pressure environments. Achieved significant improvements in IT efficiency and asset management.
Overview
15
15
years of professional experience
Work History
Assistant IT Administrator
SME Steel Contractors
2009.03 - 2024.01
- Reduced downtime by proactively identifying and resolving IT issues before they became critical.
- Provided excellent customer service by promptly addressing user requests and troubleshooting technical issues.
- Consistently met deadlines while managing multiple competing priorities within a fast-paced environment.
- Managed inventory of hardware assets, ensuring timely replacement or repair when needed.
Education
GED -
Cyprus High School
Magna, UTSkills
- Terminating Cables
- Network Troubleshooting
- Kronos Clocks
- Help Desk Support
- Excel
- Microsoft
- Mitel
- Kronos
Accomplishments
Working for SME for 14 years I was able to move around and gain more experience working with different departments such as.
-Receptionist
-Accounting
-Maintenance
-Main Welding Shop
-IT Department
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Assistant IT Administrator
SME Steel Contractors
2009.03 - 2024.01
GED -
Cyprus High School
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