Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Mirella Casarez

Orosi

Summary

Motivated professional with proven track record of providing exceptional customer service, exceeding sales goals, and managing inventory. Possesses excellent communication, problem-solving, and organizational skills. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Experienced with managing referral systems and client coordination. Utilizes strong communication skills to ensure accurate and timely referrals. Track record of effective problem-solving and adaptability, contributing to team success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Referral Specialist

Compassionate Family Care
05.2024 - Current
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
  • Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Obtained prior authorization for procedures.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
  • Ensured continuity of care by regularly updating patient records with recent test results or changes in medical history.
  • Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
  • Reduced wait times for specialist appointments by diligently following up on pending referrals.
  • Provided ongoing training for new Referral Specialist staff members, ensuring consistent quality service delivery across the team.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Selected appropriate ICD-10 and CPT codes for records.
  • Utilized advanced knowledge of ICD-10 codes to accurately process complex medical claims.
  • Coordinated closely with medical coders to guarantee accurate utilization of ICD-10 codes for timely claim processing.

Medical Assistant

Compassionate Family Care
05.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Prepared lab specimens for diagnostic evaluation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.

Care connection associate

Adventist health
04.2023 - 04.2024
  • Developed strong customer service skills through daily interactions with customers.
  • Trained new employees on basic customer service techniques and procedures.
  • Operated cash register to process cash, check and credit transactions.
  • Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
  • Actively monitored incoming calls, emails, and other forms of communication for potential appointment requests.
  • Maintained a high level of professionalism when interacting with clients over the phone or via email.
  • Adhered to company policies and procedures while scheduling appointments.
  • Assisted customers with selecting an appropriate time for their appointment based on their individual needs.
  • Utilized various software programs to manage calendars and set up new appointments.
  • Demonstrated strong organizational skills when managing multiple appointments at once.
  • Provided excellent customer service by promptly responding to client inquiries and concerns.
  • Managed customer queries in a timely manner, providing accurate information regarding appointment availability.
  • Collaborated with team members to ensure efficient scheduling across multiple departments.
  • Followed up with customers after their appointment to make sure they were satisfied with the services provided.
  • Maintained accurate records of all scheduled appointments.
  • Developed strategies for streamlining the scheduling process to maximize efficiency.
  • Ensured that all paperwork was completed properly prior to each appointment.
  • Monitored trends in customer demand in order to anticipate future scheduling needs.
  • Communicated effectively with colleagues and supervisors in order to coordinate schedules.
  • Ensured that all necessary equipment was available for each scheduled appointment.
  • Adjusted existing appointments as needed due to changes in availability or customer preferences.
  • Scheduled any necessary follow-up appointments, as directed by physicians.
  • Communicated with field staff regarding any late or incomplete visits.
  • Assigned appropriate resources to meet workload demands.
  • Received and screened calls relating to problems that arose due to date changes.
  • Monitored field resource activity and made appropriate adjustments to subsequent work plans.
  • Performed outbound calls in order to generate leads and follow up on existing customers.
  • Maintained a high level of product knowledge to effectively answer customer inquiries.

Medical Assistant

Family health care network
02.2021 - 08.2022
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
  • Documented medical data in patient charts, facilitating accurate records.
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Administered injections per physician orders while adhering to safety guidelines set forth by the facility’s policy manual.
  • Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
  • Stocked supplies and instruments for examination rooms.
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Scheduled appointments and maintained patient records.
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
  • Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
  • Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
  • Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
  • Worked interdependently with other professionals to provide quality health care to patients.
  • Monitored supply inventory for low stock and worked with staff to reorder.

Front Desk Receptionist

Alanza family health center
08.2017 - 08.2020
  • Greeted and checked-in patients, collected patient information accurately and efficiently.
  • Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities.
  • Scheduled appointments, verified insurance coverage and processed payments in a timely manner.
  • Maintained a professional demeanor while providing excellent customer service to all patients.
  • Assisted with coordinating referrals between specialists or other healthcare providers.
  • Kept up-to-date on insurance policies and procedures related to billing and coding practices.
  • Answered phone calls promptly, managed voicemails and returned messages as needed.
  • Assisted with back office duties such as filing paperwork, organizing documents and preparing mailings.
  • Provided assistance to physicians and other medical staff members as needed.
  • Entered prescription orders accurately into computer system for processing.
  • Responded to inquiries from patients regarding their accounts, medications or treatments.
  • Reviewed patient charts prior to visits to ensure accuracy of demographic data and updated records accordingly.
  • Assisted with training new employees on front desk receptionist responsibilities.
  • Identified problems or discrepancies in patient records and took corrective action accordingly.

Receptionist

Alexander salon and spa
01.2015 - 01.2016
  • Answered phones professionally in accordance with organizational protocols.
  • Greeted visitors warmly and ensured they had a positive experience.
  • Handled cash and credit card payments with accuracy.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Maintained accurate records of all incoming calls, messages, and visitors.
  • Assisted in resolving customer complaints and disputes.
  • Ensured reception area was clean at all times and stocked with necessary supplies.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.
  • Developed effective working relationships with clients to ensure satisfaction with services provided.
  • Managed daily calendar appointments for staff members.
  • Operated multi-line phone system efficiently while managing high call volume.
  • Processed incoming mail and packages accurately and promptly.
  • Signed for incoming deliveries and notified employees of packages.
  • Maintained detailed and accurate records of visitor requests and of calls received.
  • Maintained office and faculty supplies to keep optimum stock on hand.
  • Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.

Education

Medical assistant -

Galen college of medical and dental assistants
Fresno, California
05.2011

Skills

  • Client relations
  • Research abilities
  • Quality assurance
  • Analytical thinking
  • Customer service
  • Attention to detail
  • Organizational skills
  • Goal setting
  • Critical thinking
  • Problem solving
  • Adaptability
  • Team collaboration
  • Time management
  • Data analysis
  • Pre-authorizations
  • Medical terminology
  • Data entry proficiency
  • Insurance verification
  • Patient confidentiality
  • Physician authorizations
  • Appointment scheduling
  • Follow-up skills
  • Appointment reminders
  • HIPAA regulations
  • Electronic patient charts
  • Referral wait list management
  • Referral tracking

Certification

Medical assistant certification

LANGUAGES

Spanish
Bilingual

Timeline

Referral Specialist

Compassionate Family Care
05.2024 - Current

Medical Assistant

Compassionate Family Care
05.2024 - Current

Care connection associate

Adventist health
04.2023 - 04.2024

Medical Assistant

Family health care network
02.2021 - 08.2022

Front Desk Receptionist

Alanza family health center
08.2017 - 08.2020

Receptionist

Alexander salon and spa
01.2015 - 01.2016

Medical assistant -

Galen college of medical and dental assistants

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