Mirella Ferguson
Hope Mills,North Carolina
Summary
Dedicated experienced professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Cyber Incident Document Review Analyst
Epiq Global Systems
Remote , Remote
2022.03 - Current
- Identifies documents that contain protected information, such as Social Security numbers, extracting that information from digital document
- Recording it in data review platform and Excel spreadsheet
- Using Relativity database to look at documents.
- Validated results and performed quality assurance to assess accuracy of data.
- Collected, arranged, and inputted information into database system.
- Gathered, organized, and input information into digital database.
- Carried out day-to-day duties accurately and efficiently 25 documents in a batch every hour
- Learned new skills and applied daily tasks to improve efficiency and productivity
Loan Analyst/ Document Specialist
Wells Fargo, WFH
Charlotte , NC
2021.01 - 2021.05
- Reviewed and understood various tax documents, entity types, and payroll reports
- Different application systems Lexisnexis, ORT and BDC, and Payroll Calculating software
- CIP/KYC/BSA
- Utilized multiple systems to confirm and analyze client details to produce appropriate outcomes for customers.
- Analyzed documents to determine eligibility following SBA and bank protocols
- Worked From Home position using dual monitors
- Ability to communicate via Skype and Microsoft Teams through team meetings and chat with other team members
- Excellent typing skills 35-40 WPM
- Experienced with DocuSign and Sharepoint
- Uploaded confidential documents into customer's accounts
- Verified customer accounts and updated them with detailed notes.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
General Administrative Assistant/ Cash Handler
Pepsi Bottling Ventures LLC
Saint Paul's , NC
2014.01 - 2021.01
- Verify all incoming Checks and Money Orders from delivery drivers daily basis
- Maintaining correct all cash balances with minimal errors
- Performing safe count is correct and not over or short at all times
- Answering incoming calls on multi-line phones pertaining to route deliveries, providing levels of great customer services
- Using company handheld to correct invoices
- Manages to order office supplies from vendors and supplies for different departments
- Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation
- Pay all incoming invoices for facilities monthly
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Generates financial statements and reports detailing accounts receivable status
- Entered figures using 10-key calculator to compute data quickly
- Reconciled account information and reported figures in general ledger by comparing them to bank account statements each month
- Routed incoming mail and messages to relevant personnel without delay
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing
- Currently working remotely
- Excellent typing skills 35-40 WPM
- Ability to navigate between two computer monitors
- Ability to communicate via Skype and Microsoft Teams through team meetings and chat with other team members
- Assisted with Workday Support, resetting passwords, changing direct deposits and opening enrollment for health benefits.
Financial Service Representative
Pioneer Services Military Loans
Fayetteville , NC
2012.06 - 2013.10
- Managed office supplies, vendors, organizations, and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages on multi- line phone system
- Greeted numerous visitors, including VIPs, vendors, and interview candidates
- Helped distribute employee notices and mail around office
- Discussed consumer loan products, rates, payments, and terms
- Conduct loan interviews process, input, and fund consumer loan requests
- Maintained contact with Service Member regarding loan status
- Assisted in uploading loan funds to money cards and printing loan checks
- Made sure all loan documents are signed and dated correctly verifying all information is provided to
- Service Member
- Worked with clients to provide competitive commercial banking solutions and retail financing plans
- Acted as liaison between customers and funders to increase overall funding by 100% and remove financial roadblocks
- Liaised with customers and funding sources to identify and remove roadblocks to business funding
- Offered competitive commercial banking solutions and retail financing options
- Worked remotely for 5 months
- Excellent typing skills 35-40 WPM
- Ability to communicate via Skype and Microsoft Teams through team meetings and chat with other team members.
Senior Loan Assistant
Patriot Loan Co
Fayetteville , NC
2009.09 - 2011.10
- United States Dedicated Team Player Recommended loan approvals and denials based on customer loan application reviews
- Originated, reviewed, processed, closed, and administered customer loan proposals
- Maintained current loans and pricing information
- Submitted loan applications to underwriter for verification and recommendations
- Developed prospects for new loans by conducting 100 cold calls weekly
- Successfully closed average of 75 loans per month
- Reviewed and edited loan agreements to ensure accuracy
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC,
- USA Patriot Act, Privacy Act, and Community Reinvestment Act
- Received "Big Dog" service award
- Prepared and handled all cash till deposits and maintained receipt book accuracy
- Performed collection of customer's payments daily Skip Traced delinquent customers, collection calls, and fieldwork
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys
- Worked remotely, Debt collecting for 7months
- Excellent typing skills 35-40 WPM
Education
High school diploma -
Marlboro County High School
Bennettsville, SC05.1999
Skills
- Bookkeeping
- Customer and client relations
- AP/AR proficiency
- Administrative support
- Accounts Receivable (5 years)
- Document Management
- General Ledger Accounting and Reconciliation
- Internal Audits
- Office Management
- Accounts Payable (5 years)
- Bank Reconciliation (5 years)
- Microsoft Office
- Financial Statement Preparation (5 years)
- Analysis Skills
- Financial Analysis
- Loan processing (9 years)
- Bank Secrecy Act
- Pricing
- Financial Services (8 years)
- Information Security (8 years)
- Windows
- Documentation review
- SAP
- Quality Assurance
- Customer support (call center)
- Live chat
- DocuSign
- Workday
- Banking
- Health Care / Medicare (Less than 1 year)
- 10 key calculator (4 years)
- Data entry (4 years)
- Attention to detail (6 years)
- Typing
- Accounts payable
- Communication skills
- Microsoft Excel
- Organizational skills
- HIPAA
- Fraud
- Research
- Google Docs
- Databases
- Data management and Collection
- Ethernet
- Siebel (1 year)
- Giact Systems (1 year)
- Verint Touchpoint (1 year)
- Lexis-Nexis (2 years)
- Verint 15 (1 year)
Timeline
Cyber Incident Document Review Analyst
Epiq Global Systems
2022.03 - Current
Loan Analyst/ Document Specialist
Wells Fargo, WFH
2021.01 - 2021.05
General Administrative Assistant/ Cash Handler
Pepsi Bottling Ventures LLC
2014.01 - 2021.01
Financial Service Representative
Pioneer Services Military Loans
2012.06 - 2013.10
Senior Loan Assistant
Patriot Loan Co
2009.09 - 2011.10
High school diploma -
Marlboro County High School
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