Mirella Gutierrez
Cocoa,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
District Manager
Tice Florida LLC
01.2025 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Project Manager Coordinator
Intracoastal Remodeling
09.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Handled incoming and outgoing shipping and receiving activities.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Inventoried and ordered office supplies to maintain availability of products.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Coordinated with human resources department to handle payroll and personnel databases.
Assistant Manager
Block Advisors
01.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
Training and Marketing
Tice Florida LLC
06.2024 - 01.2025
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
General Manager
Chipotle Mexican Grill
01.2021 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Oversaw product development initiatives from concept through completion stages.
Project Manager
Salazar Roofing
03.2021 - 01.2022
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Provided guidance to team members regarding tasks assigned to them.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Spa Owner
Self Employed Services
03.2019 - 04.2021
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
- Overhauled the spa''s website design for improved user experience and increased online bookings as a result of the redesign efforts.
- Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
- Monitored inventory levels closely to prevent stockouts or overstocking issues while minimizing waste from expired products.
- Established partnerships with local businesses for cross-promotional opportunities, expanding visibility within the community.
Human Resources Assistant
Brevard Zoo
03.2017 - 05.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
General Manager
Krystal
01.2017 - 01.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Oversaw product development initiatives from concept through completion stages.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Project Manager
Bertram Yachts
02.2015 - 09.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
General Manager
Edible Arrangements
01.2013 - 01.2014
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Regional Training Manager
Arby's
01.2002 - 01.2012
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Taco Bell
01.1995 - 01.2002
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Bachelor of Science - Project Management
DeVry University
06-2012
Skills
- Schedule Management
- Meeting Coordination
- Client Relationships
- Project resource recommendations
- Budget Development
- Billing management
- Purchasing and procurement
- Project Scheduling
- Root Cause Analysis
- Project Planning
- File Maintenance
- Background Checks
- Recruitment Management
- Training Coordination
- Employee Relations
- Multi-unit management
- Tactical business planning
Certification
SPHR certificate for Completion of Prep course
Languages
Spanish
Full Professional
Timeline
District Manager
Tice Florida LLC
01.2025 - Current
Training and Marketing
Tice Florida LLC
06.2024 - 01.2025
Project Manager Coordinator
Intracoastal Remodeling
09.2023 - Current
Assistant Manager
Block Advisors
01.2023 - Current
Project Manager
Salazar Roofing
03.2021 - 01.2022
General Manager
Chipotle Mexican Grill
01.2021 - 01.2024
Spa Owner
Self Employed Services
03.2019 - 04.2021
Human Resources Assistant
Brevard Zoo
03.2017 - 05.2020
General Manager
Krystal
01.2017 - 01.2020
Project Manager
Bertram Yachts
02.2015 - 09.2018
General Manager
Edible Arrangements
01.2013 - 01.2014
Regional Training Manager
Arby's
01.2002 - 01.2012
General Manager
Taco Bell
01.1995 - 01.2002
Bachelor of Science - Project Management
DeVry University
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