Mirella Hernandez

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

We are in charge of Personnel policies and procedures, preparing and maintaining records; assignment, promotion, customer service, quality force, personnel readiness, PERSCO and deployment/mobilization procedures; interviewing and counseling techniques; policies and procedures relating to administrative communications, correspondence, messages, and general office management; overall organizational structure and its interrelationship with the mission; terminology and procedures employed within functional areas assigned; policies, programs, and procedures of agencies administering and providing benefits to military personnel, retirees, and family members.

• Determined quality department standards, practices and procedures.
• Established and tracked quality department goals and objectives.

• Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information (including cosmetic, specific mechanical conditions, options, etc.) about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager’s analysis.

• Accurate optioning of vehicles during assessments and CarMax inventory.
• Perform quality and timely imaging of Retail and Wholesale vehicles for CarMax websites.
• Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
• Complete vehicle walkarounds including communicating information accurately and in a timely manner.
• Assist Merchandising Department with maintaining inventory and executing customer transfers.
• Complete final condition verifications on inventory acquired through online customer channels.
• Assist in the preparation and operation of the wholesale auction.
• Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
• Assist the Merchandising Department with various other projects and office duties, as needed.
• Assist with on-boarding of new associates.
• Complete assigned tasks independently and follow up after completion.

• At Pavilions I would Slice- package and label high-quality baked goods
• Monitor products dates to ensure product quality
• Stock displays to ensure a variety of products available
• Assist customers with special orders and product selection
• Provide customers with exceptional fast and friendly service
• Ensure compliance with all food safety and sanitation requirements Assist with cleaning and sanitizing areas
• Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
• Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
• Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
• Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Listened to customer needs and desires to identify and recommend optimal products.