Mirella Menjivar
New York,NY
Summary
Motivated professional experienced in tackling new challenges and enhancing organizational brand through consistent, organized practices. Demonstrated strong work ethic and adaptability while delivering exceptional customer service and improving satisfaction. Effective in high-pressure situations and skilled at mastering new skills independently.
Overview
1
1
Language
4
4
years of professional experience
Work History
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
New York, NY
05.2026 - Current
- Instructed children through water acclimation, stroke development, and survival skills
- Taught swim lessons using Goldfish Swim School curriculum and safety procedures
- Provided swimming instruction to individuals and groups of all ages.
- Enforced pool rules and maintained constant supervision during classes
Front Desk Receptionist
Goldfish Swim School & Goldfish Swim School Franchising
New York, NY
01.2026 - Current
- Greeted families and swimmers at Goldfish Swim School front desk.
- Greeted customers warmly and made them feel welcome.
- Answered calls and emails for Goldfish Swim School & Franchising inquiries.
- Resolved customer questions using Goldfish Swim School service standards.
- Scheduled swim lessons and managed class changes in scheduling systems.
- Processed registrations, payments, and account updates for families.
- Supported franchise operations with accurate records and member communications.
Desk Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
New York
03.2024 - Current
- Supervised front desk operations for Goldfish Swim School member services
- Scheduled swim lessons and coordinated family reservations
- Greeted parents and swimmers with friendly customer service
- Managed attendance records and lesson check-in procedures
- Worked closely with management team to develop strategies for improving efficiency of departmental operations.
- Monitored and evaluated staff performance to ensure quality customer service was provided.
Sales Associate
Five Below
New York
02.2023 - 06.2023
- Greeted customers and provided friendly support on sales floor
- Operated POS register for sales, returns, and payment processing
- Stocked shelves with Five Below merchandise and maintained product organization
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Education - Elementary School Teaching
Queensborough Community College
Oakland Gardens, NY 08.2026 - 10.2026
Skills
- Lifesaving
- Safety training
- First aid proficiency
- Child development
- Scheduling coordination
- Client relations
- Parent communication
- Strong leadership
- Adaptability and dependability
- Flexible schedule
- Continuous learning attitude
- Patience and empathy
Languages
Spanish
Professional
Timeline
Bachelor of Education - Elementary School Teaching
Queensborough Community College
08.2026 - 10.2026
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising
05.2026 - Current
Front Desk Receptionist
Goldfish Swim School & Goldfish Swim School Franchising
01.2026 - Current
Desk Supervisor
Goldfish Swim School & Goldfish Swim School Franchising
03.2024 - Current
Sales Associate
Five Below
02.2023 - 06.2023