Mirella Rodriguez
Gulfport,MS
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Down-to-earth professional with almost a decade of experience in customer service. Seeking mid-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Sales Associate
Michael Kors
Gulfport, MS
11.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed eye for detail and suggested accessories to complement purchase.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Leveraged CRM system to manage sales activities and track sales performance.
- Consistently met and exceeded sales goals.
Waitress
Lady May
Ocean Springs, MS
10.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
Beverage Supervisor
IP Casino Resort Spa
Biloxi, MS
10.2022 - 07.2023
- Inspected and monitored cleanliness of beverage service stations and complied with health code regulations.
- Implemented guest service standards and trained team on best practices for customer excellence.
- Oversaw inventory to make daily purchase of good and ingredients needed to make beverages.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Delegated work to staff, setting priorities and goals.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Verified timesheets daily to prepare payroll data for accounting department.
- Worked alongside security department to follow cut off procedure for impaired guests.
General Manager
Pass the Juice
Gulfport, MS
03.2022 - 10.2022
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Monitored cash intake to reduce discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Updated POS to keep up with menu changes.
- Maintained updated and user friendly online ordering system.
Bartender/Server
Felix's Restaurant & Oyster Bar
Gulfport, MS
05.2021 - 03.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Garnished dishes and beverages to serve visually appealing menu items.
Assistant Restaurant Manager
El Rancho
Ocean Springs, MS
09.2019 - 12.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees.
- Recruited and trained new employees to meet job requirements.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Waitress
El Rancho
Ocean Springs, MS
09.2014 - 09.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
- Set up tables in between patrons to reduce wait times.
Education
Some College (No Degree) - Business Management
MGCCC
Gautier, MSSkills
- Verbal and Written Communication
- Complaint Resolution
- Customer Relations
- Issue Resolution
- Time Management
- Attention to Detail
- Safe Food Handling
- Shift Scheduling
- New Employee Hiring
- Staff Supervision
- Employee Training and Development
- Policy and Procedure Enforcement
- Bilingual English and Spanish
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- ServSafe certified
- TIPS alcohol safety training
Timeline
Sales Associate
Michael Kors
11.2023 - Current
Waitress
Lady May
10.2023 - Current
Beverage Supervisor
IP Casino Resort Spa
10.2022 - 07.2023
General Manager
Pass the Juice
03.2022 - 10.2022
Bartender/Server
Felix's Restaurant & Oyster Bar
05.2021 - 03.2022
Assistant Restaurant Manager
El Rancho
09.2019 - 12.2020
Waitress
El Rancho
09.2014 - 09.2019
Some College (No Degree) - Business Management
MGCCC