Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mirella Salas

333 12th ST Apt. 718,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Restaurant Busser

pollo campero
San Francisco, CA
02.2023 - 07.2024
  • Cleaned and sanitized all kitchen surfaces, equipment and utensils.
  • Stored clean dishes, glassware and flatware in appropriate places after washing them.
  • Greeted customers entering the restaurant with a pleasant demeanor.
  • Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
  • Greeted customers and provided menus; took beverage orders and delivered drinks.
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
  • Swept floors and removed garbage from dining area.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
  • Assisted with restocking supplies such as straws, cups, plates and utensils.
  • Verified that all guests had been served before leaving their table after the meal was completed.
  • Communicated with kitchen staff regarding any special orders or requests from guests.
  • Set up buffet tables with appropriate food items according to company standards.
  • Provided assistance to other employees when needed during peak business hours.
  • Responded promptly to customer inquiries related to menu items or services offered.
  • Delivered excellent customer service by being friendly and accommodating guest needs.
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.

Housekeeping Assistant

Hotel Spero
San Francisco, CA
07.2023 - 01.2024
  • Cleaned 14 rooms per day.
  • Cleaned guest rooms and bathrooms, including changing bed linens and replenishing towels and toiletries.
  • Vacuumed carpets, dusted furniture, mopped floors, and emptied trash cans in all public areas of the hotel.
  • Assisted guests with special requests or needs while on property.
  • Maintained cleanliness standards for all assigned areas according to company policies and procedures.
  • Stocked carts with cleaning supplies, linen, and other items as needed.
  • Responded promptly to guest inquiries regarding housekeeping services.
  • Received feedback from guests regarding overall satisfaction with housekeeping services provided.
  • Disinfected surfaces using approved chemicals in order to prevent spread of germs or bacteria.
  • Organized closets and shelves in order to ensure a neat appearance of the work area.
  • Transported dirty linens from guest rooms to laundry area for processing.
  • Delivered extra amenities such as pillows, blankets, or additional towels upon request.
  • Assisted colleagues with restocking supplies throughout the day as needed.
  • Maintained and organized cleaning supplies stock.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Returned rooms to occupant-ready status to satisfy future guests.

Sales Agent

futura schools
Lima, Peru
02.2020 - 10.2022
  • Conducted market research to identify potential customers and their needs.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.
  • Created presentations and proposals for prospective clients.
  • Attended meetings with current and prospective customers to discuss their business needs.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.

Store Manager

Good rubber
Lima, Peru
10.2017 - 01.2020
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.

Education

High School Diploma -

cruz saco IEP
Peru
12-2012

Some College (No Degree) -

Universidad Peruana De Ciencias Aplicadas
Peru

Skills

  • Quality Assurance
  • Table Coordination
  • Server Support
  • Dining Room Organization
  • Professional Appearance
  • Wait Staff Support
  • Customer Service-Oriented

Languages

Spanish
Professional

Timeline

Housekeeping Assistant

Hotel Spero
07.2023 - 01.2024

Restaurant Busser

pollo campero
02.2023 - 07.2024

Sales Agent

futura schools
02.2020 - 10.2022

Store Manager

Good rubber
10.2017 - 01.2020

High School Diploma -

cruz saco IEP

Some College (No Degree) -

Universidad Peruana De Ciencias Aplicadas

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Mirella Salas