Mirella Tinoco
Data Entry / Billing Clerk
HACIENDA HEIGHTS,CA
Summary
Organized and efficient Data Entry Clerk looking for position where my strong attention to detail can assist in the efficient running of the operation. I believe my related work experience can add value to your organization.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Ted Levine
8 2023 - 11.2023
- Processed orders in a timely manner
- Created invoices using SAGE
- Processed credit & debit memos using ARIBA
- Sent invoicing to customer via email
- Responded to customers inquiries
- Extended Pick-up Tickets
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication
- Verified accuracy of data entered into system
- Evaluated source documents to locate needed information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Order Support Specialist
Hikvision
10.2021 - 07.2022
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Created backorder reports to insure customers had updates on their product.
- Assisted filling out RMA forms to insure customer returned and received their correct item.
Customer Service Representative
Ellis Enterprises
03.2021 - 10.2021
- Organized and distributed PDF work orders to vendors
- Called and e-mailed vendors for confirmation
- Entered completed work orders into Smart Service
- Looked and contracted new vendors for new store locations
- Handled special service request in a timely manner
- Responded to Client’s specials in Service Channel
- Update vendors data information
- Confirmed pricing history in Quick Books
- Created excel reports
- Answered e-mails and calls from vendors and clients.
Administrative Assistant
Greenlite Lighting
09.2020 - 02.2021
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Called customers to replenish inventory stock and update company logs.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Received and sorted incoming mail and packages to record or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Send samples to customer by packaging and creating UPS labels.
Inside Sales
Espen Technology
06.2017 - 03.2020
- Entered daily customer orders using SAP while checking prices and availability
- Partnered with inside sales representatives to maintain current product and service literature.
- Responded to customer request and inquiries via phone calls and e-mails
- Created sales reports and backorder reports for weekly meetings
- Scheduled meetings and appointments for potential clients
- Assisted Sales Manager with miscellaneous work including filing paperwork.
Education
HIGH SCHOOL DIPLOMA -
NOGALES HIGH SCHOOL
La Puente, CASkills
Organizational skills
Timeline
Order Support Specialist
Hikvision
10.2021 - 07.2022
Customer Service Representative
Ellis Enterprises
03.2021 - 10.2021
Administrative Assistant
Greenlite Lighting
09.2020 - 02.2021
Inside Sales
Espen Technology
06.2017 - 03.2020
Data Entry Clerk
Ted Levine
8 2023 - 11.2023
HIGH SCHOOL DIPLOMA -
NOGALES HIGH SCHOOL