MIRELLA ORTIZ URENO
Modesto,CA
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services they need.
Overview
8
8
years of professional experience
Work History
Phone Support, Intermediate (Bilingual)
Blue Shield Of Ca Promise Health Plan
Monterey Park, CA
06.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained up-to-date knowledge of company products, services, policies, procedures, and processes.
- Adhered to all quality assurance requirements when handling customer interactions.
- Ensured customer satisfaction by resolving customer issues promptly and efficiently.
- Answered incoming calls from Spanish speaking customers in a professional and courteous manner.
- Provided accurate information about products, services, and policies to customers.
Sales Assistant
Bay Alarm
Stockton, CA
03.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
CHILIS’ BAR AND GRILL
Manteca, Tracy, CA
02.2018 - 03.2022
- Organized schedules, workflows, and shift coverage to meet expected business demands
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Inventory audits to identify losses and project demand
- Developed training, assessment, and performance monitoring programs to coach and mentor employees.
Waitress
CHILIS’ BAR AND GRILL
Fremont, CA
02.2017 - 02.2018
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Delta Charter High School
Tracy, CASkills
- Fluent in Spanish
- Multitasking
- Professional telephone demeanor
- Issue and Conflict Resolution
- HIPAA Compliance
- Progress Monitoring
- Critical Thinking
- Fast Learner
- Business development understanding
Timeline
Phone Support, Intermediate (Bilingual)
Blue Shield Of Ca Promise Health Plan
06.2023 - Current
Sales Assistant
Bay Alarm
03.2022 - Current
Assistant Manager
CHILIS’ BAR AND GRILL
02.2018 - 03.2022
Waitress
CHILIS’ BAR AND GRILL
02.2017 - 02.2018
Delta Charter High School
Similar Profiles
DAN NGUYENDAN NGUYEN
Sr. Compliance Analyst at Blue Shield of California Promise Health PlanSr. Compliance Analyst at Blue Shield of California Promise Health Plan
Nicole KosugiNicole Kosugi
Clinical Services Coordinator at Blue Shield of California Promise Health PlanClinical Services Coordinator at Blue Shield of California Promise Health Plan
Edgar BolanosEdgar Bolanos
Customer Service Concierge Support, Intermediate at Blue Shield Promise Health PlanCustomer Service Concierge Support, Intermediate at Blue Shield Promise Health Plan