Mirelle Alves
West Hartford,CT
Summary
Personable and dependable customer service representative with 10+ years of diverse experience providing exceptional service to the multicultural population. Demonstrated expertise in account management. Proven ability to build strong client relationships, drive revenue growth, and deliver outstanding service in high-pressure environments. Skilled in managing cash transactions, processing loans, and providing personalized banking solutions. Strong leadership skills and commitment to improving team quotas and building meaningful goals.
Overview
10
10
years of professional experience
Work History
Bilingual Relationship Banker
M&T Bank
Hartford, CT
09.2022 - Current
- Served as a mentor to new team members, offering ongoing support, guidance, and feedback to help them succeed in their roles.
- Participates in community events and workshops to promote bank services and financial literacy.
- Delivers exceptional service by addressing customer needs, resolving complaints, and providing tailored solutions for retail and business customer.
- Assists clients with business accounts, including checking, savings, business credit cards while identifying opportunities for cross-selling services, such as merchant services, credit lines, and treasury management referrals.
Banker IV
Peoples United Bank
Hartford, CT
01.2020 - 09.2022
- Processed financial transaction such as deposits, withdrawal, check cashing, wire transfer loan payments, ensuring accuracy and compliance with bank policies, and procedures.
- Recognizing returning customers and creating a rapport that makes them feel valued and heard. Offering personalized recommendations based on their financial goals.
- Managed vault operations, including maintaining cash levels, ensuring the secure storage of cash and valuables, and performing daily audits to verify cash balances.
- Handled cash with precision, reconciling cash drawer and processing transaction while maintaining a high level of accuracy and minimizing discrepancies.
Advance Teller
Check City
Draper, UT
08.2014 - 12.2019
- Delivered high-quality customer service, resolving complaints, answering questions, and offering assistance with additional finance products, like prepaid cards and money transfers.
- Processed a wide range of financial transactions, including cash checking, wire transfers, prepaid debit cards, tax preparation, and different types of loans.
- Provided support to the Store Manager in scheduling, training staff, audit compliance, ensuring, efficient operations and adherence to company policies
- Ensure compliance with anti-money laundering (AML), know-your-customer (KYC) procedures, and other regulatory requirements to prevent fraudulent activities.
Education
High School Diploma -
Northridge High School
Layton, UT06-2011
Skills
- Proficiency in Microsoft Products
- Notary Public
- Bilingual (Portuguese/English)
- Sales and Financial Products Knowledge
- Communication and interpersonal skills
- Relationship building and management
- Customer Service-oriented
Timeline
Bilingual Relationship Banker
M&T Bank
09.2022 - Current
Banker IV
Peoples United Bank
01.2020 - 09.2022
Advance Teller
Check City
08.2014 - 12.2019
High School Diploma -
Northridge High School
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