Mirelle Chiara
Bakersfield,California
Summary
Developed strong communication and problem-solving skills in customer-focused environment, demonstrating ability to handle diverse inquiries and resolve issues efficiently. Seeking to transition into new field where these transferrable skills can be effectively utilized to enhance customer satisfaction and operational efficiency. Committed to contributing positively to collaborative and dynamic workplace.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
06.2021 - Current
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Delivered prompt service to prioritize customer needs.
Animal Caretaker
Kern County Animal Services
05.2024 - 09.2024
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
Fulfillment associate
Amazon Fulfillment Center
11.2020 - 03.2024
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Implemented quality control measures to reduce errors in order processing, leading to fewer returns and increased customer satisfaction.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
Customer Service Specialist Head Cashier
Mainland Skate & Surf
05.2018 - 11.2020
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Collaborated closely with the management team to identify areas of improvement within the customer service department.
- Investigated and resolved accounting, service and delivery concerns
Education
Bachelor of Science - Animal Science
California State University, Fresno
Fresno, CA05.2024
Associate of Science - Animal Science
Bakersfield Community College
Bakersfield, CA05.2021
Associate of Arts - Liberal Arts And Sciences
Bakersfield College
Bakersfield, CA05-2021
Skills
- Exceptional communication
- Strong empathy
- Detail-oriented
- Guest relations
- Computer skills
- Issue resolution
Languages
Spanish
Professional Working
Timeline
Animal Caretaker
Kern County Animal Services
05.2024 - 09.2024
Guest Advocate
Target
06.2021 - Current
Fulfillment associate
Amazon Fulfillment Center
11.2020 - 03.2024
Customer Service Specialist Head Cashier
Mainland Skate & Surf
05.2018 - 11.2020
Bachelor of Science - Animal Science
California State University, Fresno
Associate of Science - Animal Science
Bakersfield Community College
Associate of Arts - Liberal Arts And Sciences
Bakersfield College
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