Mirelys Maisonet Morales
Fort Worth
Summary
Motivated banking professional with a strong academic foundation in Accounting and Finance. Expertise in compliance, customer relationship management, and team leadership, coupled with a track record of resolving complex issues and enhancing operational efficiency.
Overview
2
2
years of professional experience
Work History
Everyday Banking Lead
Wells Fargo
Irving
02.2025 - Current
- Deliver solutions-focused customer support while ensuring compliance with banking regulations, policies, and risk controls.
- Analyze customer account issues and coordinate with internal teams to resolve complex inquiries.
- Maintain accurate documentation and support data integrity across banking systems.
- Prioritize multiple responsibilities while maintaining high standards of accuracy and customer service.
- Build strong relationships with customers and business partners to achieve positive outcomes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Lead
Buc-ee's
Denton
01.2024 - 01.2025
- Led daily operations and team performance in a high-volume environment while ensuring operational efficiency and customer satisfaction.
- Trained and mentored team members on procedures, performance expectations, and service standards.
- Coordinated workflow and prioritized tasks to align with operational goals and enhance team productivity.
- Resolved customer inquiries and complaints promptly, contributing to improved customer satisfaction.
- Resolved customer and operational issues through critical thinking and problem-solving.
- Conducted team meetings to communicate goals and share updates effectively.
- Managed cash handling processes, reconciled transactions, and investigated discrepancies, ensuring financial accuracy.
Education
BBA - Accounting and Finance
University of Texas At Arlington
Arlington, TX01-2028
Skills
- Reconciliation
- Data Analysis
- Risk Management
- Reporting
- Compliance
- Process Improvement
- Microsoft Excel
- Critical Thinking
- Problem Solving
- Team Leadership
- Cross-Functional Collaboration
- Customer and Client Focus
- Attention to Detail
- Organizational Skills
- Prioritization
- Communication
- Active listening
Timeline
Everyday Banking Lead
Wells Fargo
02.2025 - Current
Team Lead
Buc-ee's
01.2024 - 01.2025
BBA - Accounting and Finance
University of Texas At Arlington