Mirelyz LIlian Green

• Prepared meals and snacks for children based on dietary guidelines.
• Assisted with light housekeeping duties as well as running errands.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Built positive and nurturing environments to support child social and emotional growth.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Played games, worked on puzzles, and read books to young children.
• Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Engaged with children on age-appropriate level.
• Assisted children with homework assignments and special projects across different subjects.
• Administered basic first-aid and medication in emergency situations.
• Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
• Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
• Taught children basic life skills, manners and personal hygiene.
• Monitored children's play activities to verify safety.
• Established and maintained safe play environment for children.
• Stayed current on toy and child-related recalls and safety warnings.
• Identified warning signs of emotional and developmental problems in children.
• Supervised children on playground to help develop physical and social skills.
• Coordinated playdates and outings to meet children's physical and social needs.
• Helped children complete homework assignments and school projects.
• Supervised children engaged in physical activity, learning and social skills with peers.
• Encouraged children to be understanding and patient with others.
• Worked with parents to develop and implement discipline programs to promote positive behavior.
• Provided developmentally appropriate activities for children.
• Promoted language development skills through reading and storytelling.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Organized activities that enhanced children's physical, emotional and social well-being.
• Transported children to and from activities using personal or family vehicle.
• Engaged with children on individual basis to build positive relationships.
• Transported children to and from school, medical appointments and extra-curricular activities.

In my role as a Front Desk Associate, I've honed my people skills, interacting with a diverse range of individuals. I believe this experience is crucial in a sorority setting where I'll be engaging with different personalities.

Selling plants has enhanced my persuasive communication skills and my ability to influence others. I see this as an asset in recruitment events where I'll need to effectively communicate the value of joining the sorority.

Packaging plants requires me to pay attention to detail and handle tasks with care, similar to how I would handle responsibilities in a sorority. It shows my ability to ensure that everything is done to the highest standard.

Additionally, my passion for plants shows a nurturing side of me, which can translate to how I'll care for and support my sorority sisters.

Overall, I believe my unique experiences have equipped me with transferable skills that would be valuable in a sorority setting.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Used internal software to process reservations, check-ins and check-outs.
• Performed basic daily bookkeeping tasks.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Entered and updated sensitive customer information during check-ins and room changes.
• Maintained transaction security by verifying payment cards against identification.
• Answered guest questions and referred to local points of interest.
• Collected room deposits, fees, and payments.
• Asked customers questions to meet special requests.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Maintained clean and organized front desk areas to uphold polished company image.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Developed and maintained positive relationships with guests for satisfaction.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Enforced policies and procedures to increase efficiency.
• Prepared reports on guest satisfaction levels and other metrics.
• Monitored staff performance and provided feedback and guidance.
• Implemented marketing and promotional initiatives to increase occupancy.
• Promoted hotel brand's loyalty program via social media, email and direct mail.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained cleanliness and organization of front desk area.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Performed basic daily bookkeeping tasks.
• Used internal software to process reservations, check-ins and check-outs.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained transaction security by verifying payment cards against identification.
• Answered guest questions and referred to local points of interest.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Implemented marketing and promotional initiatives to increase occupancy.
• Monitored staff performance and provided feedback and guidance.
• Prepared reports on guest satisfaction levels and other metrics.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Enforced policies and procedures to increase efficiency.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Collected room deposits, fees, and payments.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Entered and updated sensitive customer information during check-ins and room changes.
• Asked customers questions to meet special requests.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Stored guest valuables in safe and individual boxes for security.
• Answered customer telephone calls promptly and appropriately handled needs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Maintained clean and organized front desk areas to uphold polished company image.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system and enthusiastically greeted callers.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
• Developed and maintained positive relationships with guests for satisfaction.
• Trained new staff members in customer service techniques and hotel operations.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.