Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIREMBE FISHER

West Orange,USA

Summary

Optometric technician and advisor with proven success in delivering outstanding customer service and consistently meeting sales targets. Expertise in patient care, office management, and supply procurement. Proficient in diagnostic equipment and electronic health records systems, with a strong background in financial advice and investment products. Exceptional organizational and communication skills enhance operational efficiency and client satisfaction.

Overview

7
7
years of professional experience

Work History

Optometric Technician

Warby Parker
Wayne, New Jersey
08.2024 - Current
  • Greeted incoming patients by conducting pretests, documentation and intake.
  • Handled and filed patient records in accordance with practice standards and HIPAA.
  • Assisted optometrists with patient care and testing, including retinal imaging, and refraction.
  • Organized exam rooms between appointments to ensure they are clean and ready for use.
  • Verified insurance coverage for patient visits and procedures.
  • Performed work accurately and thoroughly, managing time pressure and patient volume.
  • Managed front office operations such as phone calls, emails, and mailings.
  • Complied with HIPAA regulations related to confidentiality of patient information.
  • Conducted frame styling sessions with patients to help them select appropriate eyewear options.
  • Proficient in the use of diagnostic equipment such as autorefractors, tonometers, lensometers and Color vision tests .
  • Ordered contact lenses from suppliers based on physician's prescription orders.
  • Maintained accurate patient records including medical history, test results, prescriptions, and billing information.
  • Utilized computer software programs to enter patient data into electronic health records system.
  • Assisted with patient care and eye exams by managing patient records and supporting patient flow.
  • Demonstrated strong ability to multitask while working under pressure in a fast-paced environment.
  • Supported contact lens exams by demonstrating contact lens care and maintaining trial inventory.
  • Provided excellent customer service by greeting patients warmly and answering questions regarding products or services.
  • Conducted tests to aid optometrists in accurate diagnosis and treatment for patients.
  • Checked inventory levels for optical supplies and placed orders when necessary.
  • Took and documented patients' medical histories.
  • Assisted patients to select eyewear.
  • Instructed patients in care and use of contact lenses.

Advisor

Warby Parker
Wayne, New Jersey
05.2024 - 08.2024
  • Provided comprehensive financial advice to clients, demonstrating strong knowledge of investment products and services.
  • Implemented best practices in customer service while responding promptly to inquiries from current and potential customers.
  • Provided excellent customer service and handled customer inquiries in a professional manner.
  • Assisted with setting up promotional displays, signage, price tags and other materials in accordance with corporate guidelines.
  • Operated equipment such as scanners, credit card machines, wrapping machines and other related technology efficiently.
  • Demonstrated strong organizational skills to prioritize tasks and meet deadlines.
  • Developed knowledge of products, services, promotions and special offers to support customers' needs.
  • Processed online orders promptly with attention to accuracy of product details.
  • Maintained up-to-date knowledge of industry trends and competitor offerings.
  • Utilized point-of-sale systems and cash registers to process sales transactions accurately.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Answered questions regarding store and merchandise.
  • Helped customers find and select products.
  • Assisted customers with product selection to ensure customer satisfaction.

Senior Sales Associate

Dry Goods Refillery
Montclair, NJ
01.2024 - 06.2024
  • Developed and implemented strategies to increase sales volume.
  • Created customized presentations for potential clients based on their needs.
  • Conducted research to identify new markets and customer needs.
  • Assisted in developing marketing campaigns for new products and services.
  • Collaborated with other departments to ensure smooth functioning of business operations.
  • Actively participated in cross-functional teams aimed at improving operational efficiency.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Operated point of sale equipment and returned cash, coin, payment cards and receipts to clients.
  • Fashioned custom retail window displays promoting seasonal products with themes and props to entice customers.
  • Entered and updated customer information in system using customer relationship management tools to keep information current.
  • Maintained CRM system with accurate customer and pipeline information.

Marketing Assistant

Orca Swim School
Remote, US
03.2022 - 01.2024
  • Partnered with marketing team to create original content for social media channels.
  • Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
  • Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.

Business Intern

Nine West
New York, NY
01.2021 - 01.2022
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Maintained positive working relationship with fellow staff and management.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Organized client meetings to provide project updates.

Receptionist

Face2Face Africa
New York, NY
01.2020 - 01.2021
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted and directed visitors to appropriate personnel and answered average of [15] calls and emails daily.

Receptionist

National Housing Institute
Montclair, NJ
01.2019 - 12.2019
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.

Education

High School Diploma -

Lacordaire Academy
Montclair, NJ
06.2018

Skills

  • Office Equipment Operations
  • Organization and Efficiency
  • Recordkeeping
  • Bookkeeping
  • Scheduling
  • Calendar Management
  • Appointment Scheduling
  • Computer Proficiency
  • Data Entry
  • Database Software
  • Marketing
  • CRM proficiency
  • Social Media Savvy
  • POS System Operation
  • Management
  • Patient testing
  • Payment Collection
  • Insurance Billing
  • Patient Recordkeeping
  • Retinal Photography
  • Color Vision Testing
  • Electronic Health Records
  • Optometric Equipment Operation
  • Supply Restocking

Timeline

Optometric Technician

Warby Parker
08.2024 - Current

Advisor

Warby Parker
05.2024 - 08.2024

Senior Sales Associate

Dry Goods Refillery
01.2024 - 06.2024

Marketing Assistant

Orca Swim School
03.2022 - 01.2024

Business Intern

Nine West
01.2021 - 01.2022

Receptionist

Face2Face Africa
01.2020 - 01.2021

Receptionist

National Housing Institute
01.2019 - 12.2019

High School Diploma -

Lacordaire Academy

Similar Profiles

CREATE PROFILE
MIREMBE FISHER
Want your own profile? Build for free at Resume-Now.com