Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIRENA Alfaro

Summary

Dynamic and results-driven professional with extensive experience in customer service and quality assurance at Margaritaville Café and Plasti-Paint Inc. Proven ability in effective communication and time management, consistently enhancing customer satisfaction and product quality. Recognized for cultivating relationships and maintaining high standards, ensuring a positive experience for all clients/customers

Overview

12
12
years of professional experience

Work History

Server

Margaritaville Café
01.2018 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Quality Inspector Manager

Plasti-Paint Inc.
09.2015 - 12.2018
  • Painted automotive parts and ATV plastics for quality assurance before packaging and shipment to major manufacturing client.
  • All products meet company and client standards for finish, color consistency, and detect-free surfaces.
  • Excellent communication skills, both verbal and written.
  • Accurate inspection records and collaborate with the production team to address my quality issues prior to distribution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier Shift Lead

Hardee's Restaurant
04.2013 - 11.2015


  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

High School Diploma -

Key West High School
Key West, FL
05-2015

Skills

  • Team member support
  • Daily specials memorization
  • Food inspection
  • Order delivery practices
  • Time management
  • Data entry
  • Effective communication
  • Active listening
  • Decision-making
  • Professionalism
  • Critical thinking
  • Adaptability

Timeline

Server

Margaritaville Café
01.2018 - Current

Quality Inspector Manager

Plasti-Paint Inc.
09.2015 - 12.2018

Cashier Shift Lead

Hardee's Restaurant
04.2013 - 11.2015

High School Diploma -

Key West High School