Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mirenda Keating

Mirenda Keating

Jacksonville,FL

Summary

Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Operations Manager

Bowlero
Jacksonville , FL
02.2024 - Current
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Trained new staff members on company policies and procedures.
  • Analyzed revenues, expenditures, and cash management.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Monitored budget and expenditures, keeping facility within budget.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.

Catering Manager

Delaware North Sportservice
Jacksonville, FL
11.2022 - 01.2024
  • Developed strategies to maximize customer satisfaction and increase sales in catering services.
  • Organized staff scheduling and trained new employees on food safety practices.
  • Collaborated with chefs to develop menus for special events, corporate functions, weddings.
  • Supervised servers during catered events to ensure high standards of service were met.
  • Monitored budgets for catering services and implemented cost-saving measures when necessary.
  • Coordinated delivery times with clients and ensured that all items ordered arrived on time.
  • Provided guidance to staff regarding proper presentation of dishes served at catered events.
  • Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
  • Developed innovative ideas for themed parties or buffets based on client needs.
  • Reviewed invoices from vendors after each event and approved payment when appropriate.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Assisted in setting up tables, chairs, decorations., prior to a catered event.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Senior Catering Supervisor

Delaware North Sportservice
Jacksonville, FL
10.2020 - 11.2022
  • Supervised and trained catering staff, ensuring adherence to safety standards.
  • Worked closely with clients to provide custom catering services based on their individual needs.
  • Planned and organized catering operations for large-scale events such as weddings and corporate functions.
  • Managed the logistics of setting up buffets, tables, chairs, decorations. prior to each event.
  • Served as main point of contact between clientele base and internal departments when resolving complaints or concerns.
  • Assisted staff by serving food and beverages or bussing tables.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained new employees to perform duties.

Catering Supervisor

Delaware North SportService
Jacksonville, Florida
03.2019 - 10.2020
  • Supervised and coordinated day-to-day activities of catering staff, including scheduling shifts and assigning tasks.
  • Organized and oversaw banquet setup, service, breakdown, and storage of equipment.
  • Attended meetings with clients prior to their event in order to discuss details concerning menu selections, décor preferences.
  • Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
  • Executed scheduling, logistics and follow-ups with event staff.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised team of 52 employees in Sports establishment, maintaining positive and productive atmosphere to enhance employee experience.

Server

Jacksonville Jumbo Shrimp Baseball Club
Jacksonville, FL
02.2017 - 09.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.

Banquet Server

Delaware North Sportservice
Jacksonville, FL
06.2016 - 03.2019
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Served beverages and appetizers to guests in an efficient manner.
  • Replenished buffet lines with fresh foods as needed.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Assisted with closing duties such as restocking supplies, wiping down surfaces.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.

Food and Beverage Attendant

Levy Restaurants
Jacksonville, FL
07.2015 - 06.2016
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Operated cash registers to process payments from customers.
  • Assisted in troubleshooting technical difficulties as needed.
  • Monitored stock levels and replenished merchandise as needed.
  • Assisted servers in setting up tables for guests.
  • Organized food orders and ensured accuracy of items served to customers.
  • Ensured that all orders were correct before leaving the kitchen area.
  • Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.

Education

High School Diploma -

Home Education
Jacksonville, FL
05.2015

Skills

  • Menu Development
  • Catering Consultation
  • Staff Supervision
  • Event Planning
  • Food and Beverage Sales
  • ServSafe Manager
  • Staff Leadership
  • Staff Hiring
  • Decision-Making
  • Invoice Processing
  • Payroll Processing
  • Scheduling
  • Payment Processing
  • Event Planning
  • Positive Attitude
  • Time Management

Timeline

Operations Manager

Bowlero
02.2024 - Current

Catering Manager

Delaware North Sportservice
11.2022 - 01.2024

Senior Catering Supervisor

Delaware North Sportservice
10.2020 - 11.2022

Catering Supervisor

Delaware North SportService
03.2019 - 10.2020

Server

Jacksonville Jumbo Shrimp Baseball Club
02.2017 - 09.2020

Banquet Server

Delaware North Sportservice
06.2016 - 03.2019

Food and Beverage Attendant

Levy Restaurants
07.2015 - 06.2016

High School Diploma -

Home Education

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Mirenda Keating