Mirenda Pertile

• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
• Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Managed a unique curated shop, featuring quality accessories and gifts in an aesthetically and welcoming environment for customers and employees.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.

Provided supervision and development opportunities for hourly associates in assigned areas by hiring, training, mentoring, assigning duties, evaluating performances and, ensuring compliance with applicable company policies and procedures.

• Managed the financial performance of assigned area

by creating budgets for sales, expenses, and wages.

• Managed a team of customer service representatives, ensuring consistent delivery of exceptional member experiences.
• Developed and executed data-driven plans for continuous improvement in the member experience journey.
• Streamlined processes to optimize efficiency and effectiveness in resolving member concerns and issues.
• Collaborated with cross-functional teams to drive alignment on key initiatives impacting the overall member experience.