Mireya Cruz
Naples,FL
Summary
Hardworking and detail-oriented job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ability to handle multiple projects with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Nch Healthcare System
04.2023 - Current
- Support the clinic team by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification
- Obtained all consents for treatment, including forms for the release of medical information and patient’s acceptance of financial responsibility for all services rendered, when applicable
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient service Representative-Medical Records
NCH Heart Institue
09.2021 - 03.2023
- Ensure patient medical records, collected forms, and photocopied documents are scanned into the EMR system in the proper location
- Support clinical staff by obtaining proper medical records and diagnostic testing for new and established patients
- Responsible for processing requests for patient records following company policy and compliant with HIPAA regulations
- Correctly handle incoming faxes by separating the faxes according to document type, either for clinical review, prescription refills, or records for new and established patients.
Customer Sales Satisfaction
Autozone
02.2019 - 03.2021
- Decrease amount of returns by assisting customers to ensure the correct part is being sold
- Advise customers of any products needed to complete a project i.e., needing brake cleaner or brake fluid when changing brake pads and calipers
- Carry out cycle counts when scheduled
- Work on overstock and correct the inventory count of merchandise
- Communicates with supervisors when low in stock of store supplies or any merchandise
- Communicates with supervisors regarding customer concerns and employee matters
Sales Associate
Cost Plus World Market, Inc
10.2016 - 12.2017
- Maintained product knowledge and current promotions for each new quarter
- Greet and assist customers with purchases, concerns, or questions
- Stock merchandise according to visual standards, schematics, visual direction, pricing standards, productivity and safety standards
- Adhere to all Company loss prevention policy and procedures, and distressed merchandise procedures.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Crew Member, Assistant Manager
Burger King
06.2015 - 08.2016
- Completed all work duties as assigned, leading to a promotion to assistant manager in seven months
- Maintains health and safety standards throughout the restaurant
- Maintained inventory by performing Daily and Weekly inventory inspections
- Followed all cash control and security procedures (e.g Safe counting, cash drawers, closing deposits)
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Associate of Science - Accounting Technology, AS
Florida SouthWestern State College
Fort Myers, FL12.2024
Associate of Arts - Associate in Arts, AA
Florida SouthWestern State College
Fort Myers, FL08.2019
Graduated: May 2015 -
Palmetto Ridge High School
05.2015
Skills
- Attention to Detail
- Documentation
- Administrative Support
- Record preparation
References
- Margarita Padilla, Patient Service Representative, NCH Heart Institute, (239) 601-7334
- Clarisa Cruz-Paz, Customer Sales Satisfaction, Autozone, (239) 784-4102
- Diane Widzicki, Supervisor, Cost Plus World Market, (239) 207-9563
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Nch Healthcare System
04.2023 - Current
Patient service Representative-Medical Records
NCH Heart Institue
09.2021 - 03.2023
Customer Sales Satisfaction
Autozone
02.2019 - 03.2021
Sales Associate
Cost Plus World Market, Inc
10.2016 - 12.2017
Crew Member, Assistant Manager
Burger King
06.2015 - 08.2016
Associate of Science - Accounting Technology, AS
Florida SouthWestern State College
Associate of Arts - Associate in Arts, AA
Florida SouthWestern State College
Graduated: May 2015 -
Palmetto Ridge High School