Mireya De Los Santos
Amarillo,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Expunction Clerk
Potter County Sheriff's Office
Amarill, TX
11.2022 - Current
- Reviewed criminal records for accuracy and completeness.
- Processed requests for criminal history background checks.
- Provided support to law enforcement officers regarding access to confidential records.
- Collected, reviewed and verified information contained within criminal history databases.
- Maintained confidentiality when dealing with sensitive information related to criminal cases.
- Ensured timely removal of records specified in Expunction Orders.
- Implemented thorough quality checks on court documents received, guaranteeing precise data entry into designated system for timely release or sentencing of individuals.
- Utilized computer systems to access databases containing criminal records and other pertinent information about individuals under investigation.
- Answered phone calls and responded to emails from the public seeking information about police records.
- Monitored compliance with applicable laws, regulations, policies, and procedures relating to police record keeping/recordkeeping.
- Retrieved documents stored in microfilm or microfiche and placed in viewers for reading.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Scheduling Specialist
Ensemble Health Partners
Amarillot, TX
08.2022 - 11.2022
- Created reports of patient visits, cancellations, wait times, and other scheduling metrics.
- Facilitated communication between physicians, nurses, and administrative staff regarding patient scheduling matters.
- Updated electronic health record systems with new patient information prior to their visit.
- Managed incoming calls from patients seeking appointments or requesting changes to existing ones.
- Coordinated with insurance companies to verify coverage for scheduled procedures.
- Maintained confidentiality of all protected health information related to patients' care.
Tax Office Clerk
POTTER COUNTY
Amarillo, TX
10.2019 - 08.2022
- Processed applications for vehicle registrations, title transfers, and other related documents.
- Verified accuracy of information on documents submitted by customers.
- Assisted customers in completing forms accurately and efficiently.
- Provided detailed information on fees associated with various DMV services and procedures.
- Determined eligibility for certain types of services based on state guidelines.
- Performed data entry tasks including entering customer information into the computer system.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Adhered to strict confidentiality standards while handling sensitive customer information.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Educational Assistant
AISD
Amarillo, TX
11.2018 - 10.2019
- Assisted teachers with preparing classroom materials and activities.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
- Supervised recess periods to ensure safety of all students on the playground.
- Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
- Communicated and collaborated well with educators from various grade levels.
Assistant Teacher/Floater
OPPORTUNITY SCHOOL
Amarillo, TX
11.2016 - 10.2018
- Developed and enforced dynamic, hands-on curriculum to cultivate student curiosity and encourage experiential learning.
- Planned and implemented lessons to cater to diverse student needs using different teaching strategies.
- Participated in workshops, trainings and conferences to improve educational skills.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Remained calm and patient in student interactions to support individual growth and development.
- Protected confidential information related to staff and families.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Teacher/Transporter
Wood Forest Academy
Spring, TX
01.2015 - 09.2015
- Utilized my expertise in the field to assist other teachers and substitute in their absence, supporting seamless classroom operations.
- Assisted in various age group classrooms, including the infant classroom, to provide teacher coverage during lunch breaks.
- Successfully managed teaching responsibilities and incorporated supplementary projects aligned with daily curriculum.
- Ensured safe and timely transportation of school age children to and from school.
- Incorporated diverse instructional approaches such as storytelling, multimedia usage, interactive games (indoors/outdoors), and visual representations.
- Identified behavioral problems and took appropriate action.
- Conducted individual assessments and delivered personalized instruction to students.
- Mentored employees to improve performance and ensure proficiency in their roles.
Teacher/Office Floater
XPLOR
Spring, TX
07.2014 - 01.2015
- Joined Xplor Company as a teacher's aide specializing in three-year-olds, assisting with daily classroom operations.
- Provided meals to children, maintained attendance records, and supported the curriculum.
- Assisted in various duties requested by front office/management
- Executed multiple responsibilities encompassing answering phone inquiries, conducting morning and evening head counts, and offering assistance during teacher breaks.
- Provided excellent customer service and contributed to team management efforts under the guidance of senior staff.
- Proficient in effectively handling diverse assignments while maintaining productivity.
CSR/Call Center
AIG
Amarillo, TX
01.2014 - 07.2014
- Handled inbound calls from policyholders, responding to inquiries regarding request status and providing general information on annuities.
- Managed various requests by implementing required completion of policies using provided forms.
- Collaborated in the resolution of problems, policy errors, and efficient input of required information into AIG's system.
- Achieved high levels of customer satisfaction by providing precise and relevant responses to inquiries.
- Established strong communication channels with call center departments, fostering effective relationships.
- Coordinated efforts with upper management to identify and enact necessary changes for enhancing customer satisfaction levels.
CSR/Call Center
Xcel Energy
Amarillo, TX
01.2013 - 01.2014
- Efficiently responded to customer inquiries in both English and Spanish languages as an inbound call center representative for Xcel Energy.
- Assisted customers with billing inquiries and processed payments over the phone, while also addressing concerns or complaints to ensure satisfaction.
- Ensured accurate and current record keeping.
- Implemented effective problem-solving strategies to address customer issues and prevent future dissatisfaction.
- Documented all conversations with customers in CRM software according to company standards.
- Ensured compliance with applicable laws and regulations for provision of services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Teacher/Office Aide
BUTTONS & BOWS PRESCHOOL
Amarillo, TX
01.2010 - 01.2013
- Started as a lead teacher in the two-year-old classroom then advanced to office aide.
- Managed the development and execution of weekly lesson plans, while following a prescribed schedule as lead teacher.
- Promoted to office aide position, responsible for assisting teachers in daycare center and supervising when management was unavailable.
- Tailored teaching approach to meet the needs of diverse learners.
- Provided continuous supervision of children to ensure their well-being and promptly documented any incidents that took place.
- Managed the daycare in the absence of management.
Education
High School Diploma -
Palo Duro High School
Amarillo05-2009
Some College (No Degree) - Nuclear Medicine Technology
Amarillo College
AmarilloSkills
- Typing Speed: 55WPM
- Cash Management
- Spreadsheet development
- Bookkeeping
- Database entry
- Confidentiality
- Telephone Etiquette
- Verbal and writing communication
- Handling payments
- Records Maintenance
- Problem-solving abilities
- Adaptability and Flexibility
- Task Prioritization
- Professional and mature
- Record Sorting and Filing
- Professionalism
- Data Recording
Languages
Spanish
Native/ Bilingual
Timeline
Expunction Clerk
Potter County Sheriff's Office
11.2022 - Current
Scheduling Specialist
Ensemble Health Partners
08.2022 - 11.2022
Tax Office Clerk
POTTER COUNTY
10.2019 - 08.2022
Educational Assistant
AISD
11.2018 - 10.2019
Assistant Teacher/Floater
OPPORTUNITY SCHOOL
11.2016 - 10.2018
Teacher/Transporter
Wood Forest Academy
01.2015 - 09.2015
Teacher/Office Floater
XPLOR
07.2014 - 01.2015
CSR/Call Center
AIG
01.2014 - 07.2014
CSR/Call Center
Xcel Energy
01.2013 - 01.2014
Teacher/Office Aide
BUTTONS & BOWS PRESCHOOL
01.2010 - 01.2013
High School Diploma -
Palo Duro High School
Some College (No Degree) - Nuclear Medicine Technology
Amarillo College