Mireya Franklin
Houston
Summary
Customer Service Professional with strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and ability to foster positive relationships. Prepared to make significant impact in customer service operations.
Overview
17
17
years of professional experience
Work History
Direct Care Staff Member
A Promising Journey
04.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
Customer Service Representative
Fh Cann
04.2021 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Lead Supervisor
Emmanuel Home Healthcare
11.2017 - 05.2021
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer service representative
SUTHERLAND GLOBAL
10.2016 - 02.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Customer service representative
IQOR
03.2015 - 09.2016
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Armed Security Officer
Med Security
04.2010 - 10.2015
- Executed timely response to incidents, evaluating ongoing situations for security risks.
- Achieved firearms certification compliance through rigorous training in line with state laws.
- Conducted systematic patrols across buildings, parking lots, and grounds on an hourly basis.
- Maintained professionalism while enforcing company policies across diverse locations.
- Performed extensive patrols of facilities to identify issues requiring immediate attention.
- Coordinated with fellow security personnel and law enforcement for incident response collaboration.
- Implemented effective crisis management techniques during emergencies to limit damage.
Security Officer
Allied Universal Security Services
02.2009 - 04.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma - undefined
CYPRESS RIDGE
CYPRESS, TX05.2007
Skills
- Patient-focused care
- Interpersonal skills
- Activities of daily living
- Medication oversight
- Crisis management
- Time efficiency
Timeline
Direct Care Staff Member
A Promising Journey
04.2025 - Current
Customer Service Representative
Fh Cann
04.2021 - 03.2025
Lead Supervisor
Emmanuel Home Healthcare
11.2017 - 05.2021
Customer service representative
SUTHERLAND GLOBAL
10.2016 - 02.2017
Customer service representative
IQOR
03.2015 - 09.2016
Armed Security Officer
Med Security
04.2010 - 10.2015
Security Officer
Allied Universal Security Services
02.2009 - 04.2010
High School Diploma - undefined
CYPRESS RIDGE
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