Mireya Garcia
Irving
Summary
Vigilant Transportation Security Officer with almost two years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.
Overview
5
5
years of professional experience
Work History
TSA Agent
TSA
04.2022 - 12.2023
- Increased airport security by conducting thorough passenger and luggage screenings.
- Assisted in deterring potential threats by performing regular and random security checks.
- Improved overall safety with effective communication and collaboration among team members.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
Manager
Apsara Restaurant
12.2020 - 04.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Hotel Receptionist
The Westin Irving Convention Center
01.2020 - 03.2020
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Sales Associate
Gaylord Texan
11.2019 - 01.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Food Service Team Leader
Creamistry
09.2018 - 09.2019
- Improved customer satisfaction by efficiently managing food service operations and addressing guest concerns promptly.
- Enhanced team productivity by providing ongoing training, coaching, and support to staff members.
- Ensured consistent high-quality food preparation and presentation by implementing robust quality control measures.
- Streamlined food service processes for increased efficiency through the introduction of time-saving techniques and tools.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Criminal Justice
North Lake College
Irving, TX08.2021
Skills
- Train Employees
- Preventive Maintenance
- Great Critical Thinking Skills
- Threat Management
- Customer Service and Assistance
- Financial Management
- Hiring and Training
- Customer Service Best Practices
- Communication skills
- Teamwork skills
- Attention to detail
- Time management skills
- Work ethic
- Creativity
Accomplishments
- TSA model officer
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
TSA Agent
TSA
04.2022 - 12.2023
Manager
Apsara Restaurant
12.2020 - 04.2022
Hotel Receptionist
The Westin Irving Convention Center
01.2020 - 03.2020
Sales Associate
Gaylord Texan
11.2019 - 01.2020
Food Service Team Leader
Creamistry
09.2018 - 09.2019
Associate of Arts - Criminal Justice
North Lake College
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