Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mireya Godoy

Perris,CA

Summary

Dynamic and results-oriented professional with a proven track record at Robinson Fresh, excelling in customer service management and account oversight. Leveraged strong problem-solving abilities and relationship-building skills to enhance client satisfaction and drive business growth. Achieved high performance evaluations through effective communication and meticulous project management.


Overview

8
8
years of professional experience

Work History

Account Coordinator

Robinson Fresh
09.2021 - Current
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Escalated issues to appropriate channels as necessary.
  • Coordinated meetings, calls, and demos for account management team.
  • Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
  • Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
  • Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
  • Updated internal databases with account information to maintain concise, clear records.
  • Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Facilitated weekly status reports, project documentation and client billing.
  • Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
  • Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
  • Coordinated cross-departmental efforts to meet client needs, fostering collaborative environment and holistic service approach.
  • Increased account retention through proactive outreach and personalized follow-ups, addressing client concerns and needs.
  • Enhanced client satisfaction by meticulously organizing and updating account information, ensuring accuracy and easy access.
  • Organized and updated account databases, ensuring team members had access to current and accurate information.
  • Streamlined billing processes, resulting in timely invoicing and improved cash flow.
  • Analyzed client feedback to identify areas for improvement, driving continuous enhancements to services and processes.
  • Developed strong relationships with clients to encourage repeat business and referrals.
  • Supported resolution of client issues, minimizing disruptions and maintaining trust.
  • Enhanced client communication by establishing regular check-in calls, keeping clients informed and engaged.
  • Developed and maintained strong relationships with clients, becoming trusted advisor for their account needs.
  • Kept high average of performance evaluations.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Operations Representative

Robinson Fresh
03.2017 - 09.2021
  • Enforced safety, security, quality and performance procedures, rules and requirements.
  • Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
  • Maintained accurate records of operations activity, enabling data-driven decision making.
  • Managed daily operations for optimal productivity, ensuring timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, guidance, and support.
  • Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
  • Ensured compliance with company policies, industry regulations, and best practices at all times.
  • Handled customer needs and issues by working with representatives and customers directly.
  • Communicated freight status with customers, shipping partners, receiving parties and internal team.
  • Scheduled and communicated freight pick-up and delivery information.
  • Generated and distributed documentation for orders.
  • Developed strategies to improve processes and reduce costs.
  • Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
  • Input transfer data into system and manually updated accounting and certificate records.

Education

High School Diploma -

Citrus Hill High School
Perris, CA
05-2014

Skills

  • Customer service
  • Account management
  • Order management
  • Troubleshooting and problem resolution
  • Sales support
  • Relationship building
  • Logistics support
  • Research expertise
  • Account oversight
  • Microsoft office
  • Documentation and control
  • Phone and email etiquette
  • Customer service management
  • Schedule coordination
  • Handling complaints
  • Cross-functional collaboration
  • Documentation and recordkeeping
  • Project management
  • Support services
  • Clerical staff oversight
  • Multitasking and organization
  • Report writing
  • Appointment scheduling
  • Workflow planning
  • Coaching and mentoring
  • Financial reporting
  • Event coordination
  • Goal setting
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Data entry
  • Leadership development
  • Self motivation
  • Task prioritization
  • Analytical thinking
  • Conflict resolution
  • Scheduling and calendar management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Account Coordinator

Robinson Fresh
09.2021 - Current

Operations Representative

Robinson Fresh
03.2017 - 09.2021

High School Diploma -

Citrus Hill High School

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Mireya Godoy