Mireya Lopez Cadenas

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service

• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers

• Sustained a tidy dining environment through efficient table clearing, surface sanitization, and supply restocking.
• Served in a high paced environment efficiently managing 8+ tables aswell as big parties of 12+

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.