Summary
Overview
Work History
Education
Skills
Certification
Founder of "Just 4 Me" Non-profit Organization
Languages
Timeline
Generic

Mireya Martinez

Melvindale,MI

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through almost 30 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Proven skills in customer service and administrative environments with expertise in managing policy requirements. Positive and upbeat with excellent interpersonal communication skills. Organized with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excel in calendar management, scheduling, data entry and database administration.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Registration Representative

Beaumont Health Care System
08.2009 - 10.2020
  • Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Explained form wording to patients to help each understand information required.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Enhanced patient registration experience by efficiently gathering and verifying required information.
  • Collaborated with cross-functional teams to improve departmental processes and ensure optimal workflow efficiency.
  • Interpreter and translator from English to Spanish. Assisted the Spanish speaking families to find resources, understand our policies and assist them in all their medical and financial needs.
  • Coordinated with staff to process patient's paperwork and direct them to appropriate departments.
  • Performed regular quality and validation assessments on patient data to verify accuracy.

Legal Clerk

Equal Employment Opportunity Commission
07.1997 - 06.2001
  • Performed all clerical duties for one regional attorney and four attorneys.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Skilled at working independently and collaboratively in a team environment.
  • Liaison between legal department, HR and personnel departments.
  • Interpreter for Spanish speaking clients.
  • Translation from English to Spanish and vice versa.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contributed to a positive work environment through effective collaboration with coworkers and displaying professionalism at all times.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Managed complex calendar schedules for multiple attorneys, minimizing scheduling conflicts and maximizing productivity.
  • Streamlined legal document filing system, reducing retrieval time for attorneys and paralegals.

Branch Secretary

Internal Revenue Service, IRS
02.1987 - 06.1997
  • Scheduled appointments, coordinated travel arrangements for management, and maintained department master calendar to facilitate efficient work flow.
  • Managed incoming inquiries from both internal personnel and external clients promptly providing accurate information or directing them to the appropriate party.
  • Continually assessed workflow practices, identified areas to improve and recommended solutions so that management would consider implementing.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Supported branch manager in decision-making by preparing comprehensive reports on branch performance.
  • Supervised and assisted five secretaries in our branch.
  • Interpreter for Spanish speaking clients.
  • Translated tax information from English to Spanish and vice versa.
  • Filled in for the Executive Secretary.
  • Monitored inventory levels and advised management of need for replenishment.

Education

Associate of Applied Science - General Studies

Baystate College
Boston, MA
05.1988

Skills

  • Interpersonal and written communication
  • Experience with Microsoft Office
  • Pre-Registration Documentation
  • Appointment Scheduling
  • Patient Registration
  • Monthly Reporting
  • Healthcare experience
  • Electronic Health Record Specialist
  • Office Organization
  • Fluent in Spanish & English
  • Flexible and Adaptable
  • Organization and Time Management
  • Teamwork and Collaboration

Certification

  • Certified Spanish Interpreter, Beaumont Healthcare System

Founder of "Just 4 Me" Non-profit Organization

I started the "Just 4 Me" Non-profit Organization because as a parent of a special needs daughter, the question was, where would she go once she ages out of special education.  I realized I wasn't the only parent with a special needs loved one that was worried about that.  How can they continue to receive the social and independent skills that they worked on while at their school or special program setting.  Many of them can not work. They do not have friends.  These are the questions and concerns that keep us up at night wondering what can we do.  


So I took the initiative in 2018 and started a non-profit where young adults with special needs can come together and continue to grow their social skills, enhance confidence, practice independence and develop long lasting friendships and relationships.  It is free membership and open to anyone ages 18 and over with special needs. It is a community of young adults with amazing abilities. We create for them a safe, non-judgmental environment.  


It has been five years of amazing growth and we continue to get new families involved.  

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Registration Representative

Beaumont Health Care System
08.2009 - 10.2020

Legal Clerk

Equal Employment Opportunity Commission
07.1997 - 06.2001

Branch Secretary

Internal Revenue Service, IRS
02.1987 - 06.1997

Associate of Applied Science - General Studies

Baystate College

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