Mireya Mena
New York
Summary
Dynamic and results-oriented professional with extensive experience at B&H Photo & Electronics Corp., excelling in customer service and office administration. Demonstrated ability to improve document organization and maintain high accuracy in cash handling, complemented by a strong work ethic and exceptional team collaboration skills. Proven track record of enhancing customer satisfaction and streamlining operational efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
B&H Photo & Electronics Corp.
09.2014 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Cashier
B&H Photo & Electronics Corp.
08.2011 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
No Degree - Sociology
SUNY College At New Paltz
New Paltz, NYHigh School Diploma -
Hostos Lincoln Academy Of Science
The Bronx, NY06-2009
Skills
- Customer service
- Customer assistance
- Data entry
- Work ethic and integrity
- Computer skills
- Office administration
- Patience and empathy
- Administrative support
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
B&H Photo & Electronics Corp.
09.2014 - 05.2021
Cashier
B&H Photo & Electronics Corp.
08.2011 - 09.2014
No Degree - Sociology
SUNY College At New Paltz
High School Diploma -
Hostos Lincoln Academy Of Science
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