Mireya Mendoza
Chicago,Illinois
Summary
Fast-learning individual with a strong willingness to take on new tasks. Driven to complete assignments within specified timeframes. Possesses critical thinking skills and ability to make effective decisions and problem solve under pressure. Experience as a Federal contractor has provided a deeper understanding of assigned tasks.
Overview
6
6
years of professional experience
Work History
Help Desk Specialist
HeiTech Services
07.2023 - Current
- Use e-mail processing and databases to enter, track, and respond to incoming e-mail inquiries and phone calls requiring response.
- Responded to inquiries by phone, email and walk-up requests.
- Respond to electronic inquiries in accordance with established policies and procedures and Federally approved scripts
- Worked with document imaging technologies and deployment software.
- Work in a high-volume, high-pressure work environment with the ability to interact with people at all levels.
- Identify appropriate parties to whom directed and/or specialized inquiries should be routed for response and follow up to ensure response is sent.
Sales Associate
Vans
08.2021 - Current
- Prioritize the importance of customer service
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Receiving and put away of all incoming products
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Stock/Sales Associate
GAP Inc.
06.2018 - 06.2021
- Prioritize the importance of customer service
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Respond to customer inquiries, issue receipts and record customer suggestions
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced visual appeal of product displays by incorporating creative and innovative design elements.
Education
Bachelor of Arts - Graphic Design
Saint Xavier University
Chicago, ILHigh School Diploma -
Hubbard High School
Chicago, IL06.2018
Skills
- Data entry
- Customer Service
- Microsoft proficiency
- Remote Support
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Organizational Skills
- Team Collaboration
References
Professional references available upon request
Timeline
Help Desk Specialist
HeiTech Services
07.2023 - Current
Sales Associate
Vans
08.2021 - Current
Stock/Sales Associate
GAP Inc.
06.2018 - 06.2021
Bachelor of Arts - Graphic Design
Saint Xavier University
High School Diploma -
Hubbard High School
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